911 Communications Specialist

About the role

The Loveland Emergency Communications Center is looking for qualified applicants who are interested in a fast-paced, fulfilling career as a 911 Communications Specialist. This position provides emergency and non-emergency radio communication, dispatch service, telephone contact and Computer Aided Dispatch (CAD) reports for the Loveland Police Department, Loveland Fire Rescue Authority, Berthoud Fire Protection District, Thompson Valley EMS and other contracted agencies.

Responsibilities

• Answer telephone calls including emergency lines, 911 lines, non-emergency police lines and business extensions.
• Dispatch appropriate emergency and non-emergency personnel to calls for service and/or complaints.
• Prioritize calls based upon nature of request for services, availability of units, and other pertinent information.
• Monitor radio transmissions of personnel for accurate response, need for additional assistance and to increase safety of responding personnel.
• Maintain accurate logs in (CAD) as required to document the time of calls, time dispatched, response time, time cleared, and other required data.
• Operate a state and nationwide computer system in accordance with Department, CCIC and NCIC regulations and policies. Relay information from this system to police personnel.
• Maintain accurate and current awareness of the locations and status of police, fire and ambulance units for safety and to ascertain availability for response.
• Monitor direct alarms into the Communications Center, third party notifications and dispatch appropriate personnel.
• Monitor Police, Ambulance, Fire, and all other appropriate regional radio channels as required and/or for information and operational purposes.
• Prepare and maintain a variety of records and logs including warrant files, NCIC/CCIC entry files, and other required records.
• Complete special reports, projects and other administrative assignments as required.
• Operate a manual dispatching system when automatic systems are not functioning or when necessary.
• Perform other related duties as required and assigned.
• May require unrestricted mandatory overtime. 24-hour operations requiring shift work, including nights, weekends, holidays and order-in coverage.

Requirements

• High School Diploma or GED required.
• One (1) year of previous public safety dispatching preferred.
• Ability to operate and monitor radio and on-line computer telecommunications systems under stressful and demanding emergency situations.
• Ability to rapidly gather factual information and enter it into the CAD system.
• Knowledge of the physical layout of streets and buildings in the City limits of Loveland and southern Larimer County.
• Computer skills and accurate typing using an ergonomic split keyboard.
• Ability to handle numerous simultaneous events and to react quickly and according to Department policies in emergency situations.

Working environment

• Majority of work performed indoors in closed and secured office setting.
• Continuous speaking, conversing on telephone and computer operation.
• Ability to function for extended hours day and night.
• Must possess necessary motor skills to operate a computer keyboard, telephone, recording device and various office skills.
• Sitting, stooping, bending, reaching, pulling, pushing, grasping, talking, seeing, hearing, reading, and repetitive keyboard motions as well as extended periods of sitting.
• Work in a closed and restricted office setting with the same coworkers for extended periods.
• Frequent telephone communication with citizens in stressful situations who are unable to communicate effectively.

Material and equipment used

Multiple Police/Fire/Ambulance radio channels, VIPER telephone, CAD computer, CCIC computer, copy machine, fax machine, headset and other commonly used office equipment.

Pay

Entry Level: $33.9074 per hour. $500 bonus upon completion of training and $500 upon one year anniversary.

Lateral transfers

To be considered a lateral, a candidate must have at least three years of experience and have been employed as a 911 Communications Specialist/Dispatcher within the last 12 months. If you are considered a lateral, please refer to the Lateral 911 Communications Specialist posting, and submit your application there.

Conditional employment offers are contingent on the successful completion of an extensive criminal background investigation, polygraph examination, psychological examination, and drug screen.

Selection timeline: CritiCall Testing (invite only); Pre-Interview Questionnaire due via email by Friday, September 11th 2026 at 0800 MST; Oral Board Interviews: Tuesday September 15th, 2026; Executive Interviews: Wednesday September 16th, 2026.

This response is AI-generated, for reference only.