911 Telecommunicator #51731, #51790, #51721, #51720

About the role

This position answers calls for emergency services for both emergency and non-emergency situations received by the Burke County 911 Communications Center.

Responsibilities

• Answers emergency and non-emergency calls received by the Communications Center
• Utilizes various systems and programs to locate the caller's location; prepares necessary reports regarding the caller and details of the call
• Dispatches the appropriate emergency services personnel promptly and per Burke County policies and procedures; provides the responding emergency services personnel with the necessary information
• Interacts with and assists the general public via telephone, email, or in person to provide support, information, and assistance with documents, programs, or systems maintained or provided by the Communications Center or the Emergency Communications Department
• Operates the Division of Criminal Information ("DCI") terminal to send and receive messages regarding criminal histories, warrants, vehicle identification, missing persons, driver histories, and related information
• Maintains all necessary certifications through trainings, courses, and continuing education
• Engages in difficult negotiations requiring a well-developed sense of timing and strategy
• Performs other duties as required or assigned

Requirements

High School Diploma or GED; at least one (1) to three (3) years of experience in emergency management or call centers developing the necessary knowledge and skill to perform the duties of this position.

Physical requirements: standard vision requirements (with or without corrective lenses); occasionally lifts up to ten (10) pounds; occasionally spends time standing; frequently spends time sitting, speaking or hearing, using hands or fingers to handle, feel, type, or text, and engaging in repetitive motions; subjected to serious mental effort and potential stressful situations during day‑to‑day operations.

Qualifications

• Licensed Telecommunicator (to be obtained within 1 year of hire)
• International Academies of Emergency Dispatch Certification (within 1 year of hire)
• CPR Certified (within 1 year of hire)
• Association of Public‑Safety Communications Officials‑International Certification (within 1 year of hire)
• OMNYXX‑DCI Certification (within 1 year of hire)
• Federal Emergency Management Agency Certification (within 1 year of hire)
• Valid driver’s license

Skills

• Proficient in spoken and written English
• Ability to convey detailed instructions loudly, accurately, and/or quickly
• Ability to receive detailed instructions or information through verbal communication
• Ability to prepare and analyze written or computer data
• Ability to address complex problems and issues
• Excellent analytical, decision‑making, and problem‑solving skills
• Excellent verbal and written communication and interpersonal skills
• Ability to operate and use systems, technologies, and machines required to perform Communications Center duties
• Ability to select, evaluate, and interpret data from several sources, such as guidelines, policies, and procedures
• Excellent organizational and time management skills

Pay

Hiring range: $44,027.00 – $51,719.00 per year ($19.74 – $23.19 per hour).

Schedule

Approximately 40 hours per workweek.