911 Network Education Specialist-CBCOG

About the role

The 9-1-1 Network/Education Specialist provides technical and program assistance to the general public, internal staff, elected officials and partners in the CBCOG region.

Responsibilities

• Maintain equipment inventory and other working documents to assist with accurate grant and/or contract reporting
• Provide outreach support by assisting with public education activities, maintaining materials for events, and delivering presentations to local governing bodies, committees, and public safety personnel
• Ensure information delivered at public events is accurate and current by keeping abreast of current trends and data through training and attending professional meetings and conferences, as directed by supervisor
• Determine best course of action for network outages by working with local partners and stakeholders and utilizing best practices
• Provide compliance monitoring by performing call center visits as part of PSAP requirements
• Provide technical assistance by utilizing TCOLE telecommunicator assistance to local call takers in the CBCOG region
• Maintain technical knowledge by attending onsite training and/or coordinating with contractors associated with telecommunicating classes
• Troubleshoot equipment owned by the CBCOG, which may require working outside of normal work schedule

Requirements

• Valid Class C driver’s license at time of application, with a valid Texas Class C driver’s license required within 30 calendar days of employment

Qualifications

• Bachelor's degree in a technical field from an accredited university
• Minimum 3 years’ experience in communications, or equivalent experience and training in a related field

Skills

• Verbal and written communication skills
• Organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Ability to work independently and as a team when needed to coordinate efforts with CBCOG partners
• Ability to adapt to new technologies and methodologies
• Proficient with Microsoft Office Suite

Benefits

• Health Insurance paid 100%
• Vacation
• Sick Leave
• 13 Holidays

Pay

Salary Range: $52,000 - $62,000