911 Mental Health Triage Specialist - QMHP

About the role

The Mental Health Triage Specialist (C3) provides clinical support within a 911 call center by responding to mental health-related emergencies. This role focuses on crisis intervention, risk assessment, and directing individuals to appropriate care and resources.

Responsibilities

• Crisis Intervention & Assessment
• Receive transferred calls from 911 dispatchers for mental health-related emergencies
• Provide telephonic crisis intervention and de-escalation
• Conduct rapid risk assessments, including evaluation of suicide risk, psychosis, and acute distress
• Determine the level of care needed based on clinical and situational factors
• Provide information on available services and treatment options
• Call Management
• Maintain readiness during low call volume and respond effectively during high-intensity situations
• Manage multiple calls while maintaining clinical accuracy and professionalism
• Collaboration & Coordination
• Coordinate with first responders, including law enforcement and emergency medical services
• Facilitate appropriate response pathways based on assessed needs
• Documentation & Follow-Up
• Document all interactions using Computer Aided Dispatch (CAD) systems and electronic health records
• Conduct follow-up calls to support connection to community-based services

Requirements

Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned.

Qualifications

• Education Required: Graduated from an accredited college or university with a Bachelor's degree with a major specialization in Human/Behavioral/Social Services or related field. Master's degree preferred.
• License Required: Current and valid driver's license and a clean driving record.
• Experience Preferred: Experience in crisis intervention, severe mental illness, hotline, and/or community mental health. Bilingual in Spanish.

Skills

None specified in the job posting.

Benefits

• Medical, Dental, and Vision insurance
• Generous vacation/holiday/sick leave
• Life and Short-term/Long-term Disability Insurance
• Employee Assistance Program (EAP)
• 403(b) retirement account
• Gold's Gym membership discount
• Mileage reimbursement

Pay

$24.18 - $25.39, plus an additional 10% crisis stipend. Position may be eligible for an additional shift differential pay. Second Shift: $3.25/hour. Third Shift: $7.25/hour. Weekend Shift: $8.00/hour.

Schedule

Full-Time. Workdays: Varies. Workhours: Varies.

Why join us

Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities. By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve.

LPHA Keywords

Mental Health Therapist, Mental Health Counselor, Licensed Professional Counselor, LPC, Licensed Clinical Social Worker, LCSW, Licensed Marriage and Family Therapist, LMFT, Behavioral Health Therapist, Psychotherapist, Senior Clinician, Licensed Clinician, Clinical Mental Health Professional, Program Therapist, LPHA, Licensed Practitioner of the Healing Arts, Licensed Practitioner, Therapist, Counselor

QMHP Keywords

Qualified Mental Health Professional, QMHP, Case Manager, Rehabilitation Specialist, Service Coordinator, Mental Health Professional, Mental Health Specialist, Social Worker