QMHP Crisis Intervention Specialist

About the role

Metrocare Services is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. The Crisis Interventionist Specialist-QMHP plays a vital role on a crisis intervention team, providing 24/7 services via hotline, mobile crisis outreach, and telehealth to individuals experiencing mental health crises, regardless of ability to pay or housing status.

Responsibilities

• Provide crisis intervention services in telephonic, telehealth, and face-to-face modalities.
• Ensure follow-up within 1 hour of an emergent crisis.
• Assist inpatient facilities (emergency departments, behavioral health hospitals, state hospitals, residential treatment facilities, and criminal justice systems) in continuity of care arrangements.
• Screen/assess crises, provide evidence-based interventions, and stabilize callers, linking them with service coordination for further stabilization if needed.
• Notify 911 and remain on-line with callers if there is an imminent risk of harm to self or others.
• Develop person-centered crisis plans and assist individuals in executing them during and post-crisis.
• Ensure continuity of care post-crisis to appropriate outpatient services (mental health, substance abuse, primary care).
• Be accessible for referrals and communication through electronic health applications, phone, and email.
• Interact with team members to resolve barriers to consumer services.
• Report all clinical crisis staffing to supervisor or designee.
• Facilitate communication between providers within outlined timeframes.
• Develop close working relationships with internal and external referral resources.
• Maintain confidentiality of individuals and family members.
• Attend and participate in all scheduled team meetings.
• Assist clients in linking with resources and natural supports.
• Help individuals adjust to new environments.
• Complete paperwork and maintain up-to-date clinical records, documenting services within 24 business hours.
• Work with family members/support systems to foster success.
• Remain compliant with internal and external policies, procedures, regulations, and standards.
• Perform other duties as assigned.

Requirements

• Bachelor's Degree from an accredited college/university with a minimum of 30 credit hours in a social, behavioral, or human services field (e.g., psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human growth and development, special education, gerontology, educational psychology).
• 1-3 years of mental health-related experience OR a Master's degree in a listed field with 0 years of experience.
• Current State of Texas Driver License (or ability to obtain within three months of employment if licensed in another state).
• Reliable transportation and proof of minimal auto liability coverage if required for the role.
• Must meet criteria for insurability by Metrocare’s risk management facilitator.
• Acceptable driving record if operating a vehicle for work purposes.

Skills

• Analytical skills, professional acumen, business ethics, and problem-solving abilities.
• Competencies as outlined by the Health and Human Services Commission (HHSC) of Texas for Texas Resiliency and Recovery (TRR) requirements.
• Clinical competency in crisis intervention and response.
• Knowledge of trauma-informed theories, principles, and practices.
• Knowledge of racial equity and racial justice in behavioral health services.
• Experience with change management for positive organizational change.
• Strong sense of urgency and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Word, Excel, and Outlook; experience with EMR systems a plus.
• Strong interpersonal and engagement skills.
• Strong organizational and time-management skills.
• Ability to exercise good judgment and make sound decisions in a dynamic environment.
• Sensitivity to cultural diversity and ability to support Metrocare’s mission.
• Ability to juggle multiple projects with accuracy.
• Strong administrative skills.
• Exceptional customer service skills, both over the phone and in person.
• Clinical skill in evaluating accuracy of clinical screening and providing appropriate intervention.

Benefits

• Competitive salary.
• Medical, dental, and vision coverage.
• Paid time off and paid holidays.
• Employee Assistance Program.
• Retirement plan with employer matching.
• Health Savings Account with employer matching.
• Professional development allowance up to $2000 per year.
• Bilingual stipend – 6% of base salary.
• Many other benefits.