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Jobs · Writing · New Mexico

911 Emergency Communications Director

Bernalillo County · Albuquerque, NM · 3 wk ago
WritingFull-time

EMERGENCY COMMUNICATIONS

The Director of Emergency Communications provides administrative direction for the County’s communications programs, services, and facilities. Develops and enforces policies, coordinates operations with local, state, and national agencies, and ensures effective supervision of staff.

Oversees budgeting, financial management, and resource allocation for the department. Ensures compliance with federal, state, and local laws, regulations, and standards.

Collaborates with County leadership, elected officials, and external stakeholders to advance departmental initiatives. Monitors and evaluates program effectiveness; recommend and implement improvements.

Supervises and mentors managers and staff, fostering a culture of accountability and excellence. Represents the department in public meetings, hearings, and community engagement activities.

Prepare and present reports, proposals, and recommendations to County leadership.

  • Provides executive leadership and direction for departmental operations, programs, and staff.
  • Develops and implements strategic plans, policies, and procedures to achieve departmental goals.
  • Ensures compliance with federal, state, and local laws, regulations, and standards.
  • Collaborates with County leadership, elected officials, and external stakeholders to advance departmental initiatives.
  • Makes recommendations for improving departmental operations.
  • Supervises and mentors managers and staff.
  • Represents the department in public meetings, hearings, and community engagement activities.
  • Prepares and presents reports, proposals, and recommendations to County leadership.

Minimum Qualifications

  • Bachelor's degree in Communications, Emergency Services, Public Administration, Business Administration, or a related field.
  • Eleven (11) years of work experience in Emergency Operations or an Emergency Communications Center, including work related to public safety dispatching, E9-1-1, communication systems project management, and 700 MHz radio communications, and/or microwave communications.
  • Four (4) years in a managerial role.

Knowledge, Skills And Abilities / Competencies

  • Strategic thinking and problem-solving.
  • Policy analysis and development.
  • Leadership and team collaboration.
  • Process improvement and performance measurement.
  • Exceptional communication and presentation skills.
  • Ability to navigate politically sensitive and high-profile issues.

SCREENING AND COMPLIANCE

  • Successfully complete the post-offer employment medical examination and background investigation.
  • Comply with County safety guidelines.
  • Possess a valid New Mexico driver’s license by the date of employment and maintain it while in this position.
  • Complete required FEMA training(s) as assigned to the position.
  • Possess a valid New Mexico driver’s license by the employment date, or obtain within 90 days of hire, and maintain it while employed in this position.
  • Complete required Supervisor classes, if applicable.

EQUIPMENT, TOOLS, AND MATERIALS

  • Equipment commonly used includes a telephone, computer, and copy machine.
  • Materials handled include files, smart boards, markers, forms, reports, various paperwork, and a wide variety of basic office supplies.
  • May operate a county vehicle as assigned.

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