911 Communications Specialist

About the role

The Loveland Emergency Communications Center is seeking a 911 Communications Specialist to provide emergency and non-emergency radio communication, dispatch service, telephone contact, and Computer Aided Dispatch (CAD) reports for various agencies.

Responsibilities

• Answer telephone calls including emergency lines, 911 lines, non-emergency police lines, and business extensions.
• Dispatch appropriate emergency and non-emergency personnel to calls for service and/or complaints.
• Prioritize calls based upon nature of request for services, availability of units, and other pertinent information.
• Monitor radio transmissions of personnel for accurate response, need for additional assistance, and to increase safety of responding personnel.
• Maintain accurate logs in (CAD) as required to document the time of calls, time dispatched, response time, time cleared, and other required data.
• Operate a state and nationwide computer system in accordance with Department, CCIC, and NCIC regulations and policies.
• Relay information from this system to police personnel.
• Maintain accurate and current awareness of the locations and status of police, fire, and ambulance units for safety and to ascertain availability for response.
• Monitor direct alarms into the Communications Center, third party notifications, and dispatch appropriate personnel.
• Monitor Police, Ambulance, Fire, and all other appropriate regional radio channels as required and/or for information and operational purposes.
• Prepare and maintain a variety of records and logs including warrant files, NCIC/CCIC entry files, and other required records.
• Complete special reports, projects, and other administrative assignments as required and assigned.
• Operate a manual dispatching system when automatic systems are not functioning or when necessary.
• Perform other related duties as required and assigned.
• May require unrestricted mandatory overtime.

Requirements

• A high school diploma or GED.
• One (1) year of previous public safety dispatching experience preferred.
• Ability to operate and monitor radio and on-line computer telecommunications systems under stressful and demanding emergency situations.
• Knowledge of the physical layout of streets and buildings in the City limits of Loveland and southern Larimer County.
• Computer skills and accurate typing using an ergonomic split keyboard.
• Ability to handle numerous simultaneous events and to react quickly and according to Department policies in emergency situations.

Qualifications

• High School Diploma or GED required.
• One (1) year of previous public safety dispatching preferred.
• Ability to operate and monitor radio and on-line computer telecommunications systems under stressful and demanding emergency situations.
• Knowledge of the physical layout of streets and buildings in the City limits of Loveland and southern Larimer County.
• Computer skills and accurate typing using an ergonomic split keyboard.
• Ability to handle numerous simultaneous events and to react quickly and according to Department policies in emergency situations.

Skills

• Excellent communication skills.
• Ability to prioritize tasks and manage multiple calls simultaneously.
• Knowledge of local geography and emergency services.
• Proficiency with computer aided dispatch (CAD) systems.
• Ability to work independently and under pressure.

Benefits

• Tentative start date: TBD
• Hiring salary: $33.9074/hour
• Entry level: $33.9074 per hour
• Bonus: $500 upon completion of training and $500 upon one year anniversary

Pay

• Hourly wage: $33.9074

Schedule

• 24-hour operations requiring shift work, including nights, weekends, holidays, and order-in coverage.

Benefits

• Criminal background investigation
• Polygraph examination
• Psychological examination
• Drug screen

Application

• Applicants who are unsuccessful in the selection process may apply for future openings.

Equal Opportunity Employer

The City of Loveland is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or sexual orientation. We encourage, value, and respect diversity.

E-Verify Notice

Beginning on 8/1/2023, The City of Loveland will begin participating in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov for more information.