911 Call-Taker/Dispatcher - Lateral

General Statement of Duties

The Central Lane Communications Center (CLCC) was established as a regional consolidated communications center in April 1985. Organizationally, CLCC is part of the Eugene Police Department's 911 Communications Division. CLCC is jointly funded by the City of Eugene General Fund, fire dispatch user fees, and the State's 9-1-1 telephone tax. CLCC receives 911 calls for the majority of Lane County as well as non-emergency calls for the Eugene Police Department, Eugene Animal Welfare and Eugene-Springfield Fire Department. CLCC, on average, receives 1000 telephone calls a day between 911 and non-emergency lines. CLCC provides dispatch services for Eugene Police Department and 13 fire agencies across Lane County.

Classification

Classification: Communications Specialist 1 & Communications Specialist 2

Salary

Salary: Depending upon a lateral candidate's experience, knowledge, skills and abilities, a decision may be made to bring the candidate on at the Communications Specialist 1 (Entry Level) with the understanding that as a condition of employment, employees will be expected to successfully train and become proficient in call taking and trained in all dispatch positions as a Communications Specialist 2. The City of Eugene determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials. This process is consistent with the Oregon Equal Pay Act (OEPA).

• Communications Specialist 1: $29.27 - $32.29 hourly / $60,881.60 - $67,163.20 annually
• Communications Specialist 2: $32.29 - $41.24 hourly / $67,163.20 - $85,779.20 annually

Qualifications

• Experience: At least three (3) years of continuous full-time experience as an emergency communications call taker/dispatcher within an emergency communications center that answers 911 calls and/or dispatches police and/or fire agencies. The experience must be current, full-time, and continuous with no more than a 30-day break in service at the time of application, and the candidate must have been so employed within 90 days of the Eugene Police Department hire date.
• Education: High school diploma or GED
• Background: Must pass a police background investigation. No felony convictions at any time.
• No Class A Misdemeanor convictions within the last 24 months.
• Physical and Psych: Must pass a psychological evaluation, physical assessment and drug test.
• Certifications: The possession of, or the ability to obtain within three months of the hire date, CPR, First Aid, EMD (Emergency Medical Dispatch), and LEDS (Law Enforcement Data System) certifications. The possession of, or the ability to obtain within one year 18 months of hire date, State of Oregon Department of Public Standards and Training Basic Telecommunicator Certification. (The City of Eugene provides training for CPR, First Aid, EMD, LEDS, and Basic Telecommunicator Certification during the probationary period.)

Supplemental Information

• The Selection Process will consist of: Critical Test, Interview, Background Investigation, Psychological Evaluation, Medical Examination and Drug Screen.