911/311 Communications Specialist

Duties

• Dispatches and assigns police, fire, and emergency medical services to both emergencies and non-emergencies.
• Answers 911/311 service lines and provides accurate information and/or process requests for service.
• Gives pre-arrival medical and CPR instructions over the telephone.
• Answers incoming calls for the department during non-regular working hours.
• Enters data into the computer in order to verify information for emergency personnel.
• Processes bond paperwork and monies for persons who have been arrested.
• Call other individuals and agencies in order to request information and confirm warrants to other departments.
• Enters stolen items into the NCIC computer.
• Maintains office equipment in proper working order.
• Dispatches after hours emergency crews for water, streets, parks, and traffic.

Qualifications

• A high school diploma or equivalent.
• Three (3) years of experience working as a dispatcher preferred.
• TCOLE Telecommunications Officer Certification preferred.
• Typing speed of 30 words per minute or more.
• Ability to work flexible work schedule including rotating shifts, nights, weekends and holidays.
• Strong multitasking skillset and comfortable working autonomously.