Communications Specialist III - 911 Dispatcher

Job Summary

Receives and interprets information through telecommunication equipment. Dispatches the information received verbally to personnel within the Police, Fire and Emergency Medical Services of Clemson University. Performs fire and medical assistance to the City of Clemson, campus and surrounding counties. Performs other duties as assigned.

JOB DUTIES

• 40% Dispatch Communications: Answer all emergency and non-emergency telephone lines, obtains and records pertinent information in the Computer Aided Dispatch (CAD) system regarding the nature and urgency of the situation. Determines appropriate response and expeditiously alerts responding emergency response units Police, Fire, or EMS via radio and/or telephone. Dispatches and directs officers promptly to emergency fire and medical locations. Dispatches Parking Enforcement Officer to parking complaints. Ability to work flexible schedules, day and night, rotating shifts, holidays, weekends, special events based on the needs of the department.
• 15% Technical Skills: Possesses the necessary knowledge to effectively operate the Computer Aided Dispatch (CAD) system, multi-line telephone system, multi-channel radio console, and other equipment within the Communications Center. Types using a computer keyboard.
• 15% System Administration: Operates the National Crime Information Center (NCIC) application to obtain information of drivers' registration, vehicle registration, boats, guns, articles, missing persons, unidentified persons, South Carolina Department of Motor Vehicle Information, wanted persons, warrants, criminal history checks on suspects, FAA Air Tracing, STORM Hurricane Tracking, Enters, modifies, clears, cancels, and queries records to all of the above transactions. Adheres to the 10-minute Hit Confirmation messages. Obtains and remains certified within the first six months of employment.
• 15% Equipment Monitoring: Monitors an assortment of CCTVs observing unusual activities occurring in certain areas of campus and dispatching officers as required. Monitors burglar alarms, fire alarms, local law enforcement channels, hazardous waste information, Clemson University CU Safe Alert, Rave Mass Notification System, and SkyGuard Weather System via online notification. Dispatches officers as required.
• 15% Documentation: Maintains documentation on Facility and Housing maintenance requests as well as entering a work order online for the issue. Issues guests temporary parking passes and visitor parking passes per Parking and Transportation Services guidelines. Accepts parking fines after business hours. Documents key sign-in and out for campus buildings and vehicles. Answers and dispatches safety escort calls for service. Enters lost and found items into system database as well as contacting owner of the property.

Minimum Requirements

• High School Diploma or GED
• Associates Degree preferred
• SLED NCIC and SCCJA Basic 911 Certification

Responsibilities

• Firm working knowledge of concepts, practices, and procedures and ability to use in varied situations.
• Not responsible for supervising employees.
• Budgetary responsibilities not applicable.

Physical Requirements

• Moves, transports, raises or lowers up to 30 lbs: 5%
• Walks or moves about: 10%
• Stands for prolonged periods: 5%
• Ascends or descends (i.e., stairs, ladder): 5%
• Sits for prolonged periods: 80%
• Position self to accomplish task (i.e., stoop, kneel, crawl): 5%
• Recognizes or inspects visually: 5%
• Uses hands or feet to operate or handle machinery, equipment, etc.: 20%
• Communicates, converses, gives direction, expresses oneself: 100%

Working Conditions

• Work Schedule: Standard Hours: 40
• Compensation Information: Expected Salary Range $42,669.80 - $54,507.67
• Essential Personnel Level: Normal Operations - Required to follow emergency facility closure and modified operations directives, and not normally expected to work on-site during emergency situations.
• Job Location: Seneca, SC