Communications Specialist III - 911 Dispatcher

About the role

Receives and interprets information through telecommunication equipment. Dispatches the information received verbally to personnel within the Police, Fire and Emergency Medical Services of Clemson University. Performs fire and medical assistance to the City of Clemson, campus and surrounding counties. Performs other duties as assigned. Job location: Seneca, SC.

Responsibilities

• Dispatch Communications (40%): Answer all emergency and non‑emergency telephone lines, obtain and record pertinent information in the Computer Aided Dispatch (CAD) system regarding the nature and urgency of the situation; determine appropriate response and expeditiously alert responding emergency response units (Police, Fire, or EMS) via radio and/or telephone; dispatch and direct officers promptly to emergency fire and medical locations; dispatch Parking Enforcement Officer to parking complaints; ability to work flexible schedules (day/night rotating shifts, holidays, weekends, special events) based on department needs.
• Technical Skills (15%): Operate the Computer Aided Dispatch (CAD) system, multi‑line telephone system, multi‑channel radio console, and other Communications Center equipment; type using a computer keyboard.
• System Administration (15%): Operate the National Crime Information Center (NCIC) application to obtain driver, vehicle, boat, gun, article, missing/unidentified person information; access South Carolina Department of Motor Vehicle data; conduct wanted person warrants and criminal history checks on suspects; perform FAA Air Tracing, STORM Hurricane Tracking; enter, modify, clear, cancel, and query records for the above; adhere to 10‑minute Hit Confirmation messages; obtain