9-1-1 Dispatcher

Essential Functions

Receives, evaluates, and prioritizes calls for emergency and non-emergency service.

Works various shifts and various days, including weekends and holidays.

Dispatches necessary emergency units including law enforcement, fire, medical or other services.

Provides pre-arrival emergency medical instructions to the public while emergency personnel are in route.

Collaborates information between the public and emergency personnel via a Computer Aided Dispatch system (CAD) as well as radios, mobile data terminals, telephones, pager and other communication devices.

Maintains awareness of multiple public safety radio talk groups and responds to specific requests or needs.

Queries, processes and retrieves local court or public safety systems for criminal justice information.

Performs data entry as needed.

May be involved in training other staff.

Other Functions

Other tasks as assigned.

Requirements and Working Conditions

• Ability to work 12 hour shifts, to work overtime including mandatory overtime, to be available to work on scheduled days off days and in the event of an emergency.
• Subjected to prolonged periods of sitting.
• Ability to walk, stand, bend, or lift/hold/carry objects found in an office environment.
• Ability to hear, communicate and respond to co-worker and customer inquiries both in person and over the telephone, radio and other communication devices.
• Ability to operate a PC/laptop and to enter & retrieve information from a computer.
• Ability to handle varying and often high levels of stress.
• Must be able to remain calm when others are panicked or afraid.

Physical Requirements

• Ability to work 12 hour shifts, to work overtime including mandatory overtime, to be available to work on scheduled days off days and in the event of an emergency.
• Subjected to prolonged periods of sitting.
• Ability to walk, stand, bend, or lift/hold/carry objects found in an office environment.
• Ability to hear, communicate and respond to co-worker and customer inquiries both in person and over the telephone, radio and other communication devices.
• Ability to operate a PC/laptop and to enter & retrieve information from a computer.
• Ability to handle varying and often high levels of stress.
• Must be able to remain calm when others are panicked or afraid.

Employment Qualifications

• Education: High School Diploma or equivalent is required. College course work in Criminal Justice, Emergency Services, Public Safety or related field preferred.
• Experience: Prior experience in law enforcement, fire service, EMS, high volume customer service center or emergency response dispatch experience is strongly preferred.
• Other Requirements: Must pass a data entry/keyboarding test. Must be able to achieve and maintain LEIN processing status. Must pass criminal, credit and other background checks as required by the County. CPR, EMD or advanced first-aid training is preferred. A general knowledge of local streets and traffic patterns is preferred.