9-1-1 Dispatcher

About the role

Under general supervision is responsible for answering calls from the public and other public safety agencies, and dispatching the appropriate emergency agency and/or equipment; performs other duties as required.

Responsibilities

• Operates a computerized E-911 Emergency Telecommunications System, a Computer Assisted Dispatch (CAD) system, a multi-channel Communications Control Dispatch Radio System, a Telecommunications Device for the Deaf (TDD), and a National Warning System
• Answers incoming calls for emergency police, fire, and/or medical services
• Verifies addresses and locations of the emergency incidents using the automated identification and location systems and available resources
• Asks questions of callers to obtain information to properly identify the specific type and priority level of emergency in order to facilitate the appropriate emergency response
• Transfers calls to the correct jurisdictions and refers non-emergency calls to the appropriate agency or jurisdiction when necessary
• Track calls for service, unit dispatching, and updates call records using the CAD system
• Constantly monitors the status of all units on duty in the field
• Inputs information into a computer in accordance with established protocol
• Performs queries upon request by police officers and other authorized personnel using a computerized national, state, and regional crime information system
• Takes appropriate follow-up actions in response to hang up calls to ensure proper emergency response
• Activates and/or coordinates the emergency operations center upon notification
• Completes various forms and logs
• Makes notifications for requests for wreckers from the field units
• Conducts/participates in training and/or drills
• Activates the County wide Tornado system and/or search and rescue services
• May provide pre-arrival instructions to callers regarding actions to be performed until emergency personnel arrive on the scene
• May maintain contact with callers until emergency response units arrive on scene
• May provide training, mentoring, or coaching to trainee-level personnel and prepare detailed documentation of training
• May prepare informal written reports

Requirements

• Must be a United States Citizen
• Must have a high school diploma or equivalent (GED)
• Must be at least 18 years of age
• Must have a valid driver's license
• Must be legal residents of Fairfield County or adjoining counties after appointment
• Applicants are expected to be of good moral character, temperate habits, and physically able to perform all duties of the position

Qualifications

• Experience in emergency services and/or communications is preferred
• Knowledge of approved principles and practices of law enforcement work, including applicable laws and ordinances, is preferred

Skills

• Ability to hear and understand persons speaking in a normal tone
• Vision corrected to 20/20
• Ability to type thirty (30) words per minutes
• Ability to remain calm under stressful situations
• Good conflict resolution skills
• Ability to apply common sense, logic, and reason to make sound decisions
• Good sense of observation
• Ability to remember information both long and short term
• Ability to comprehend new and old information
• Ability to evaluate situations, often with limited information, and act accordingly
• Ability to communicate in clear English in an authoritative manner
• Ability to communicate with persons with varying accents and cultures
• Ability to write/type with proper grammar and spelling
• Ability to comprehend computer screens and print outs
• Ability to work quickly and accurately on a computer keyboard
• Ability to display sensitivity and empathy to others
• Ability to develop and maintain good working relationships
• Ability to work independently without direct or immediate supervision
• Ability to follow strict rules and proper conduct
• Ability to accept supervision, criticism, feedback, and evaluation in a positive manner
• Ability to maintain control over sometimes hostile, verbally abusive, uncooperative, and angry callers
• Ability to maintain constraint in stressful situations
• Ability to adapt to changes in working conditions (hours of work, shift, etc.)
• Ability perform service without requiring recognition/appreciation
• Ability to be responsible, reliable, punctual, honest, thorough, and accurate at all times
• Ability to abide by laws, directives, and rules to maintain public trust
• Ability to maintain stamina in order to meet both the critical and non-critical demands of the job
• General knowledge of laws and court systems
• Knowledge of Fairfield county locations and streets/roads, including cities and villages within the county

Schedule

8-hour shift / 40-hour work week, in a dispatch center, on 1st, 2nd, or 3rd shift, including weekends and holidays, with 2 consecutive days off. May be required to work during other shifts and to work overtime.

Salary

$50,107.20 - $61,547.20 Annually

Location

345 Lincoln Ave, Lancaster 43130, OH