7p Pediatric Transfer Center Communication Specialist

About the role

The Department of 35120 ACH Enterprise - Pediatrics is seeking a Transport Team member to join our dedicated team of professionals. This position is full-time and benefits eligible.

Major Responsibilities

• Colelct initial demographic and clinical information from referring facilities and facilitate physician-to-physician communication.
• Maintain continuous communication with the Patient Command Center, inpatient units, Emergency Department charge personnel, and alternative site leads regarding bed availability.
• Request ground and air transportation services, provide reporting information, transmit required documentation, and coordinate transport details with receiving units.
• Enter and maintain data in Epic, Origami, and other systems; generate reports; maintain logs; and complete assigned secretarial duties.
• Monitor Transfer Center equipment and coordinate with the Transport Equipment Specialist for supply and equipment needs.
• Support safety and quality initiatives by monitoring weather and traffic alerts, tracking transport vehicles, maintaining emergency documentation, and adhering to safety protocols.
• Participate in professional development through adherence to departmental policies and procedures and attendance at required meetings.

Work Experience

• 2–3 years of hospital or pre-hospital patient care experience (pediatric experience preferred).

Knowledge, Skills, And Abilities

• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Ability to multitask, prioritize work, and adapt in a fast-paced, high-acuity environment.
• Demonstrated critical thinking and problem-solving abilities.
• Ability to remain calm and organized while responding to emergency situations with a sense of urgency.
• Proficiency with computer systems and ability to type approximately 30 words per minute.
• Strong interpersonal skills with the ability to build rapport and trust with callers, patients, and staff.
• Able to maintain a positive, professional tone to support quality, safety, and compassionate care.

Physical Requirements and Working Conditions

• Ability to tolerate prolonged periods of sitting.
• Frequent use of hearing acuity, vision, hand, wrist, and finger dexterity.
• Continuous telephone and computer use requiring clear, articulate speech.
• Exposure to a general office environment.
• Occasional pushing, pulling, kneeling, bending, reaching, and stretching above or below shoulder level.

Preferred Job Requirements

• No specific education requirements.
• No specific certification, registration, or license requirements.
• No specific experience requirements.
• No specific knowledge, skills, or abilities requirements.

Disclaimer

All responsibilities and requirements are subject to modification to reasonably accommodate individuals with disabilities. This job description does not imply that these are the only duties to be performed. Employees may be required to perform other job-related duties as requested by leadership.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. We are committed to providing equitable care for all and offer a comprehensive suite of Total Rewards, including competitive compensation, generous retirement offerings, and programs that invest in your career development.