600 - Beyond Brokerage Support - Account Specialist - Beyond Brokerage

About Our Client

The organization operates within the transportation industry, addressing the complexities and challenges customers face in managing transportation services. It focuses on providing comprehensive support and solutions to enhance customer experience and business growth, fostering strong partnerships with clients and internal teams.

About the Opportunity

The Account Specialist role is designed to serve as a customer advocate, helping clients navigate the nuances of transportation services and resolving issues efficiently. This position is integral to maintaining customer satisfaction and supporting business development by collaborating with clients and internal departments to provide tailored solutions.

Responsibilities

• Maintain a consistent Monday-Friday work schedule with no weekend shifts
• Communicate daily with internal and external customers
• Manage high activity levels via phone and CRM system
• Research and seize profitable daily opportunities
• Advise customers on fees, products, and services
• Troubleshoot and assist customers during service disruptions
• Create positive customer experiences
• Build strong partnerships with key executives and decision makers
• Collaborate with sales and account management teams

Requirements

• Previous direct customer service experience
• Strong collaboration and communication skills across multiple levels
• Able to work effectively in a team environment
• Exceptional verbal and written communication skills
• Customer-focused and solutions-oriented approach
• Commitment to continuous improvement
• Growth mindset with openness to learning and coaching
• Adaptability to changing environments
• Strong prioritization, organization, and time management skills
• High School diploma or GED required
• Bachelor’s degree in Communications, Business, Marketing, or related fields preferred

Pay Range and Compensation Package

The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.