6+ Month Contract - Mac Desktop Support Engineer - South San Francisco, California

Key Responsibilities

• Provide desktop and end-user support within a predominantly macOS environment.
• Deliver a high-touch, white-glove support experience with exceptional customer service and communication.
• Troubleshoot and support a mixed technology environment, including: macOS (primary operating system), Google Workspace (primary collaboration platform), Windows and Active Directory (secondary environment), Microsoft 365, including Office, SharePoint, Azure, and virtual desktop infrastructure (limited footprint).
• Manage employee onboarding and offboarding activities, including device provisioning, account setup, and access management.
• Administer and support macOS devices through enterprise mobile device management (MDM) platforms.
• Monitor and manage the IT support queue, ensuring timely resolution of user issues and service requests.
• Provide technical support in a highly visible and transparent IT environment where support interactions are shared across the organization.
• Partner with internal teams to maintain a secure, productive, and seamless end-user computing experience.

Required Qualifications

• 3-5 years of experience in Desktop Support, IT Support, or End User Services roles.
• Experience supporting biotechnology, pharmaceutical, life sciences, or other regulated organizations.
• Hands-on experience supporting macOS environments; Apple-focused support experience strongly preferred.
• Experience administering macOS devices through MDM solutions such as Jamf, Kandji, or similar platforms.
• Familiarity with Google Workspace administration.
• Exposure to Microsoft 365, Azure Active Directory / Entra ID, and virtual desktop environments.
• Strong experience troubleshooting end-user hardware, software, and access-related issues.
• Experience working within a ticketing or IT service management platform.
• Excellent verbal and written communication skills with a customer-first mindset.
• Able to thrive in a high-visibility, high-accountability support environment.
• Strong organizational skills with the ability to manage multiple priorities effectively.

Benefits

• 401k match
• Comprehensive group health, dental, vision benefits
• Life insurance/LTD
• Discretionary PTO

Pay

Salary: $80,000-$85,000

Schedule

N/A

Skills

N/A

Benefits

• 401k match
• Comprehensive group health, dental, vision benefits
• Life insurance/LTD
• Discretionary PTO

Qualifications

• 3-5 years of experience in Desktop Support, IT Support, or End User Services roles.
• Experience supporting biotechnology, pharmaceutical, life sciences, or other regulated organizations.
• Hands-on experience supporting macOS environments; Apple-focused support experience strongly preferred.
• Experience administering macOS devices through MDM solutions such as Jamf, Kandji, or similar platforms.
• Familiarity with Google Workspace administration.
• Exposure to Microsoft 365, Azure Active Directory / Entra ID, and virtual desktop environments.
• Strong experience troubleshooting end-user hardware, software, and access-related issues.
• Experience working within a ticketing or IT service management platform.
• Excellent verbal and written communication skills with a customer-first mindset.
• Able to thrive in a high-visibility, high-accountability support environment.
• Strong organizational skills with the ability to manage multiple priorities effectively.