IT Support Engineer (Contractor)- San Francisco

About Plaud Inc. Plaud is building the real-world AI interface for professionals to amplify intelligence, elevate productivity and performance, loved by over 2,500,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud captures, structures, and compounds the intelligence generated in conversations — so humans can think better, decide faster, and execute with clarity. Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With full ISO 27001, ISO 27701, SOC 2, GDPR, EN18031, and HIPAA compliances, Plaud is committed to the highest standards of data security and privacy protection. To learn more about Plaud, please visit https://www.plaud.ai and follow along on Instagram, X, Facebook, Linkedin, and YouTube. Why You Should Join Us Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think. Plaud is a bootstrapped, skyrocketing, profitable company with a $300M revenue run rate achieved in just three years.Define the next-gen paradigm for human-AI interaction.Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion.Work with passionate teammates who value innovation, collaboration, and customer success.Grow your career in a culture that champions continuous learning and fast career development.Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere. About The Role We're looking for an IT Support Engineer to provide hands-on IT support to our US employees. You'll own the day-to-day work: solving technical issues, onboarding and offboarding employees, managing hardware, and keeping our offices running smoothly. You'll be part of a global IT team that works across the US and APAC. This role goes beyond working a ticket queue. Our core IT systems are cloud-based platforms for identity, device management, and service delivery, and the whole company depends on them. You'll help administer, improve, and automate them. If you want to grow toward systems administration and help shape how IT scales as we grow, this is the place to do it. What You Will Do Support and operations Be the first point of contact for IT requests, in person, over chat, and through our service deskTroubleshoot hardware, software, accounts, access, networking, and peripherals, and escalate when neededHandle onboarding from start to finish: provisioning accounts, preparing and deploying laptops, granting access, and running the first-day IT orientationHandle offboarding: removing access on time, recovering devices, and transferring dataTrack hardware inventory, purchasing requests, and the device lifecycleSupport conference rooms, AV, printers, and office networks Core systems and process Help administer our identity and access management platform: SSO, MFA, and the user lifecycleHelp manage our macOS and Windows device fleet through MDM: enrollment, configuration, app deployment, patching, and complianceBuild and refine service desk workflows, automations, and the self-service catalogWrite and update knowledge base articles, runbooks, and standard proceduresHelp standardize IT practices across our offices Required Skills, qualifications and experience we look for 1–3 years of experience in IT support, help desk, or desktop supportStrong troubleshooting skills on both macOS and WindowsExperience administering a SaaS productivity suite such as Google Workspace or Microsoft 365Familiarity with a ticketing or ITSM systemClear, friendly communication with people at any technical levelComfortable with ambiguity: able to work on your own, prioritize many requests at once, and follow throughOrganized and careful with documentation and asset tracking Nice to have Hands-on time with an identity provider such as Okta, Entra ID, or JumpCloudExposure to MDM or endpoint management platforms such as Jamf, Kandji/Iru, or Microsoft IntuneFamiliarity with zero-touch deployment, such as Apple Business Manager or Windows AutopilotBasic networking knowledge (DNS, DHCP, VLANs, Wi-Fi)Some scripting or automation (Bash, Python, PowerShell)Background at a fast-growing startup or a company with multiple officesCertifications such as CompTIA A+/Network+, Apple ACSP, or Okta Certified Professional Schedule And Physical Requirements Onsite during standard business hours, with some flexibility based on team needsTravel to our other West Coast offices as needed (estimated [10–15]% of the time)Some evening calls to collaborate with our APAC teammatesOccasional after-hours work for scheduled maintenance, urgent offboardings, or critical issuesRegularly lift and carry equipment up to 50 lbs (monitors, laptops, AV gear), with or without reasonable accommodationMove around the office throughout the day to set up desks, conference rooms, and hardware Compensation: $40-50/hr Disclaimer: Plaud is and will continue to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics.