55 - Banquets Catering - Houseperson, Banquets

About the role

At The Rivvy Hotel Chicago, we don’t just offer jobs, we create opportunities to build meaningful careers in one of the city’s most vibrant neighborhoods. Located in the heart of River North, our hotel brings together thoughtful hospitality, contemporary style, and the unmistakable energy of Chicago. From welcoming guests and creating memorable stays to supporting the experiences that make our hotel unique, every team member plays an essential role in bringing The Rivvy to life. Here, collaboration, genuine service, and a passion for the city shape everything we do.

Reporting to the Banquet Manager, the Banquet Houseperson is responsible for the accurate set-up, execution, and breakdown of banquet and meeting events according to Banquet Event Orders (BEOs), floor plans, and event specifications. This role also ensures event spaces, storage areas, and banquet equipment are maintained in a clean, organized, and guest-ready condition at all times. Department: Banquets | Status: Non-Exempt

Responsibilities

Event Set-Up & Execution

• Set up tables, chairs, podiums, staging, risers, dance floors, signage, décor, and other banquet equipment according to event specifications
• Read and follow Banquet Event Orders (BEOs), diagrams, and room layouts accurately
• Assist in room resets and event transitions to ensure seamless service for multiple functions
• Deliver equipment, supplies, and materials to scheduled event locations

Event Breakdown & Maintenance

• Break down banquet functions efficiently and safely following event completion
• Transport, store, and organize tables, chairs, linens, and banquet equipment
• Perform light maintenance and report equipment issues as needed
• Assist with unexpected event needs, spills, furniture moves, and last-minute room adjustments

Cleanliness & Organization

• Clean and prepare meeting rooms and banquet spaces according to company standards
• Vacuum floors, clean walls, windows, mirrors, and other assigned areas
• Maintain clean, organized service corridors, pre-function spaces, and storage rooms
• Remove trash, used linens, dishes, glassware, and other event materials after functions
• Ensure meeting room supplies such as linens, pads, pens, pencils, and amenities are stocked and refreshed

Guest Service & Teamwork

• Interact with guests in a professional, friendly, and service-oriented manner
• Communicate effectively with management and fellow team members
• Promptly report safety hazards, maintenance concerns, security issues, or guest service opportunities
• Support fellow team members to ensure every event exceeds expectations

Requirements

Skills & Qualifications

• Strong attention to detail and organizational skills
• Ability to multitask and adapt in a fast-paced hospitality environment
• Excellent communication and teamwork skills
• Positive attitude with a commitment to outstanding guest service
• Ability to follow directions, floor plans, and event specifications accurately
• Willingness to learn and take initiative
• Availability to work flexible schedules, including evenings, weekends, and holidays

Physical Requirements

• Frequently lift and carry up to 25 pounds and occasionally up to 75 pounds
• Stand and walk for extended periods, up to 8 hours per shift
• Push and pull carts and equipment weighing up to 250 pounds
• Bend, stoop, kneel, crouch, reach, and perform repetitive movements as required
• Possess manual dexterity to safely operate equipment and tools necessary for the position

Benefits

• Be part of a dynamic hospitality team that creates memorable events
• Work in a collaborative and energetic environment
• Gain valuable experience in event operations and hotel hospitality
• Opportunities for growth and professional development