50+ Center Building Attendant-(Contingent Administrative Support)-Community Resources and Services

About the role

This position performs technical level human services work ensuring the safe and efficient operation of the 50+ Centers and may be requested to provide support to the Loan Closet, Multi-Service Center, the Department of Community Resources and Services and its other Offices. This position provides key support and customer service for evening and/or weekend hours including the opening and closing of the center, processing registrations, program set ups, and customer service duties when full-time staff may not be present.

Responsibilities

• Proficiency with ActiveNet membership and program registration to include running detailed reports and troubleshooting.
• Provides administrative support including data processing, filing, completing facility forms, making phone calls as directed, and daily cash drops.
• Responsibility of keys and alarm codes and opening and closing of the center.
• Availability and flexibility to cover a variety of shift times as needed.
• Performs center safety and maintenance checks.
• Aids customers with online program registration.
• Covers set up and take down of equipment and monitors the proper use of the equipment.
• Answers a multi-line phone and directs calls to the appropriate coordinator; monitors an assigned email account.
• Provides marketing and program promotion to all customers.
• Aids in planning and directing the daily operation of the center.
• Maintains cleanliness of interior and exterior appearance of the center.
• Communicates clearly and courteously with internal and external customers.
• Reports accidents, injuries, incidences and property loss/damage.
• Maintains control of center patrons and enforces center rules.
• Wears the provided employee badge.
• Provides marketing, phone assistance and customer support for Center Operations.
• Provides support as needed to full time facility staff.
• Maintains traffic flow within the facility including exit monitoring and member access.
• May be involved in handling emergency situations (i.e. protest, staff/contractor no shows, customer accident/incident, inclement weather).
• Provides facility tours.
• Provides set up for rentals and community events.
• Performs other duties as needed to ensure the smooth operations of the center.

  Qualifications

  • High school diploma or general education degree (GED); or one (1) to three (3) months related experience and/or training; or an equivalent combination of education and experience.
  • Ability to work well with a diverse senior population and good interpersonal skills.
  • Knowledge of assistive technology including durable medical equipment.
  • Serves the general public and provides consumers and caregivers with information to assist them in making informed choices about services needed.
  • Flexible, reliable, and responsible.
  • Read and follow written and oral directions.
  • Possesses good communication and organizational skills.
  • Able to work independently and under pressure.
  • Enjoys working and able to maintain effective relationships with the public.
  • Able to communicate clearly and effectively to manage crowds.
  • Communicate with public safety officials in emergency and non-emergency situations, communicate with park officials, complete detailed reports, ability to manage numerous activities within a facility.
  • Demonstrates awareness of safety and maintenance.
  • Knows Microsoft Office Suite.
  • Exemplifies the mission, vision, and core values of the Office on Aging and Independence.

  Skills

  • Basic computer and customer service skills.
  • Knowledge of ActiveNet and Microsoft Office.

  Benefits

  N/A

  Pay

  $16.00 per hour

  Schedule

  N/A