4X10 Customer Service Agent (4-Days, 40hrs./wk)

About the role

MCI is a rapidly growing tech-enabled business services company with a strong presence in the USA and operations across multiple countries. We provide Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across various industries.

Responsibilities

• Respond to inbound and outbound customer inquiries with professionalism and empathy
• Identify customer needs and deliver clear, effective solutions
• Troubleshoot basic technical issues and guide users through processes
• Use internal systems to research and resolve service requests
• Document customer interactions and claims accurately
• Follow scripts, policies, and compliance protocols
• Escalate unresolved issues to the appropriate teams
• Stay informed through regular training and team updates
• Maintain reliable attendance and punctuality

Qualifications

• Age 18+ with a high school diploma or equivalent
• Excellent communication and organizational skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office (Word, Excel, Outlook) and Windows OS
• Dependable, punctual, and self-motivated
• Strong problem-solving and customer service mindset
• Able to multitask and work independently in a fast-paced environment
• Team player with great interpersonal skills

Preferred

• 1+ year experience in customer service, tech support, sales, chat, or admin roles
• Experience in government or public sector environments

Benefits

We offer a variety of benefits and incentives to support and reward our team members, including:

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

Compensation

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Compensation details are provided in the "COMPENSATION DETAILS" section.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Diversity and Equality

We embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.