4X10 Customer Service Representative | Full-Time (4 Days a Week)

About the role

MCI is seeking Customer Service Representatives to support outbound sales campaigns for top-tier commercial clients across both consumer and business programs. Candidates should have a passion for helping customers and driving results.

Responsibilities

• Make outbound calls to customers and prospects with professionalism and enthusiasm
• Identify customer needs and deliver tailored product recommendations
• Upsell and cross-sell services to maximize customer value
• Resolve inquiries using internal systems and team collaboration
• Document customer interactions and claims accurately
• Follow scripts, policies, and compliance procedures
• Handle sensitive information with care and confidentiality
• Escalate complex issues to the appropriate support teams
• Stay informed on program updates through training and team meetings
• Meet attendance and scheduling expectations consistently

Qualifications

• Minimum age: 18 years
• High school diploma or equivalent
• Strong verbal and written communication skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Excellent problem-solving and conflict resolution abilities
• Customer-focused mindset with empathy and patience
• Ability to multitask and self-manage in a fast-paced environment
• Team-oriented with strong interpersonal skills
• Preferred 1+ year experience in customer service, sales, technical support, or administrative roles (especially in a contact center)
• Experience in state or federal work environments

Conditions of Employment

• All MCI Locations Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.
• Job offers are contingent on drug screening results.

Compensation Details

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment.

Diversity and Equality

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.