4X10 Call Center Agent (4-Days, 40hrs./wk)

About the role

MCI is seeking skilled Call Center Agents to support inbound inquiries, technical troubleshooting, and back-office processing for top-tier commercial and public sector clients. The ideal candidate is highly motivated, dedicated, and possesses strong verbal and written communication skills.

Responsibilities

• Deliver exceptional customer experiences via phone, email, and chat
• Resolve product and service-related questions with empathy and accuracy
• Troubleshoot basic technical issues using internal tools and resources
• Maintain detailed records of customer interactions and service outcomes
• Collaborate across departments to ensure timely issue resolution
• Uphold client-specific protocols and compliance standards
• Protect sensitive customer data with discretion and care
• Continuously improve through training and feedback

Qualifications

• Minimum age: 18+
• High school diploma or equivalent
• Strong verbal and written communication skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office (Word, Excel, Outlook)
• Familiarity with Windows OS and general computer navigation
• Dependable, punctual, and organized
• Problem-solving mindset with a customer-first attitude
• Ability to work independently and as part of a team
• Comfortable in a fast-paced, high-volume environment
• Preferred 1+ year experience in customer service, tech support, sales, or admin roles
• Previous experience in a contact center or government-related environment

Conditions of Employment

• All MCI Locations Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.
• Job offers are contingent on drug screening results.

Compensation Details

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. These include:

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment.

Diversity and Equality

MCI and its subsidiaries embrace diversity and believe it benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.