3rd Shift Front Desk Agent

About the Role

We’re looking for a dependable, self-motivated team member to join our overnight team. This role is perfect for someone who enjoys a quieter work environment, takes pride in keeping things running smoothly, and is confident working independently. As the overnight representative of MainStay Suites Chattanooga, you’ll play a key role in guest satisfaction, safety, and preparing the hotel for the day ahead.

Responsibilities

• Be the Face of the Hotel Overnight: Welcome late arrivals, assist guests, and ensure a smooth, friendly check-in/check-out experience.
• Handle Payments & Night Audit Support: Process guest transactions accurately and assist with end-of-day balancing and reporting.
• Maintain a Safe & Secure Environment: Monitor the property, ensure guest safety, and address any concerns calmly and professionally.
• Support Guests with Care: Respond promptly to guest needs, questions, or issues during the overnight hours.
• Prepare for the Morning Team: Set up the front desk and common areas so the day shift walks into a clean, organized space.
• Clean & Maintain the Property: Complete daily and weekly cleaning tasks during your shift, including front desk, lobby, and light housekeeping duties to keep the hotel fresh and guest-ready.
• Communicate & Report: Document any incidents, maintenance issues, or guest concerns for management follow-up.

Requirements

• Reliable and comfortable working overnight hours
• Self-starter who can work independently with minimal supervision
• Strong attention to detail and organization
• Calm, professional demeanor in all situations

Customer service or hospitality experience preferred.