30-Day Collections Representative

About the role

Westlake Warrior | Early to Mid Stage Collections in Las Vegas, NV offers competitive compensation and benefits. The base pay is $17.00 per hour plus a bonus potential of up to $3,000 monthly based on performance.

Responsibilities

• Handle inbound and outbound calls to assist customers with past-due accounts.
• Negotiate fair payment solutions while meeting performance and productivity goals.
• Keep detailed and accurate notes on all customer interactions and account actions.
• Use skip-tracing tools to locate customers or collateral when needed.
• Review accounts for repossession when necessary, following company guidelines and mitigating factors.
• Work toward department goals by helping reduce delinquency rates and maintaining quality and compliance standards.
• Manage a high volume of calls in a fast-paced, supportive team environment.
• Protect confidential information related to customers, accounts, and company operations.

Requirements

• Strong communication and negotiation skills with a professional phone presence.
• Able to multitask and stay organized in a fast-paced environment.
• Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA).
• Proficient with computers — comfortable with data entry, web-based applications, and Microsoft Excel & Outlook.
• Excellent telephone etiquette and ability to connect with customers respectfully.
• Team player with a positive attitude and dependable work ethic.
• At least one year of consumer collections experience in a high call-volume, auto-dialer environment.
• Knowledge of collections and repossession processes — auto collection experience preferred.
• High school diploma or equivalent required.

Qualifications

• Flexible schedule — open to working overtime and weekends when needed.
• High school diploma or equivalent required.

Skills

• Communication and negotiation skills.
• Computer proficiency (data entry, web-based applications, Microsoft Excel & Outlook).
• Telephone etiquette and customer service skills.
• Ability to multitask and manage a high volume of calls.
• Understanding of collection laws and processes.

Benefits

• Medical, Dental, and Vision benefits.
• Life Insurance and Long-term disability plans.
• Flexible Spending Account.
• 401K matching.
• Employee Stock Ownership Program.
• Career Path Opportunities.
• Discounts on various attractions and activities.
• Paid holidays, paid sick days, and paid vacation days.
• Annual flu shot.
• Rental car discounts.
• Dell Member Purchase Program.
• UKG Wallet.

Pay

Base Pay: $17.00 per hour plus bonus potential of up to $3,000 monthly based on performance.

Schedule

Flexible schedule — open to working overtime and weekends when needed.