30-Day Collections Representative

About the role

Westlake Warrior | Early to Mid Stage Collections
Agoura Hills, CA | On-site

Responsibilities

• Handle inbound and outbound calls — providing friendly, professional support and following company policies and procedures.
• Reach out to customers to set up payments or create plans to resolve past-due accounts.
• Negotiate fair payment solutions while meeting performance and productivity goals.
• Keep detailed and accurate notes on all customer interactions and account actions.
• Listen actively and communicate clearly with customers, teammates, and management to resolve concerns and ensure a positive experience.
• Use skip-tracing tools to locate customers or collateral when needed.
• Review accounts for repossession when necessary, following company guidelines and mitigating factors.
• Work toward department goals by helping reduce delinquency rates and maintaining quality and compliance standards.
• Manage a high volume of calls in a fast-paced, supportive team environment.
• Protect confidential information related to customers, accounts, and company operations.

Requirements

• Strong communication and negotiation skills with a professional phone presence.
• Able to multitask and stay organized in a fast-paced environment.
• Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA).
• Proficient with computers — comfortable with data entry, web-based applications, and Microsoft Excel & Outlook.
• Excellent telephone etiquette and ability to connect with customers respectfully.
• Team player with a positive attitude and dependable work ethic.
• At least one year of consumer collections experience in a high call-volume, auto-dialer environment.
• Knowledge of collections and repossession processes — auto collection experience preferred.
• High school diploma or equivalent required.

Qualifications

• Full-time Benefits: Medical, Dental, and Vision benefits; Life Insurance and Long-term disability plans; Flexible Spending Account; 401K matching; Employee Stock Ownership Program; Wellness Programs; Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only); Career Path Opportunities; Discounts on Parks, Museums, Movie Tickets, and Attractions; Annual Flu Shot; Paid Vacations; Paid sick days; Paid holidays; HGym (available in our Los Angeles, CA & Dallas,TX office); Rental Car Discounts, Dell Member Purchase Program UKG Wallet.

Skills

• Communication and negotiation skills.
• Computer proficiency (data entry, web-based applications, Microsoft Excel & Outlook).
• Telephone etiquette and customer service skills.
• Collection laws knowledge (Fair Debt Collection Practices Act).

Benefits

• Medical, Dental, and Vision benefits.
• Life Insurance and Long-term disability plans.
• Flexible Spending Account.
• 401K matching.
• Employee Stock Ownership Program.
• Wellness Programs.
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only).
• Career Path Opportunities.
• Discounts on Parks, Museums, Movie Tickets, and Attractions.
• Annual Flu Shot.
• Paid Vacations.
• Paid sick days.
• Paid holidays.
• HGym (available in our Los Angeles, CA & Dallas,TX office).
• Rental Car Discounts, Dell Member Purchase Program UKG Wallet.

Pay

Base Pay starting July 1, 2026: $18.47 per hour plus bonus potential of up to $3,000 monthly based on individual and team performance.

Schedule

Flexible schedule — open to working overtime and weekends when needed.