30-Day Collections Department Lead

Responsibilities

• Monitor live reports and address concerns when identified
• Monitor phone calls to ensure proper handling
• Coach agents as needed or directed
• Step in to lead a team when the Supervisor is absent
• Document all interactions with agents / Update coaching log
• Communicate professionally with internal and external customers
• Making sure things get done in a timely manner. Send Reminders

Requirements

• Ability to interpret and explain policies and procedures to others
• Exercise sound judgment when making decisions
• Excellent organization and prioritization skills
• Use proper grammar and email etiquette, including accurate spelling and correct vocabulary
• Diffuse hostile callers
• Develop and deliver training
• Able to work under time constraints and daily deadlines
• Good interpersonal skills and teamwork awareness
• Maintain confidentiality with personnel and management issues
• Bilingual (Spanish) a plus
• Must be willing to work overtime, weekends, and evening shifts

Pay

Pay Rate: $17.87 per hour plus bonus potential of up to $1000 based on performance.

Schedule

The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.