3(16) Account Manager

Responsibilities

• Provides timely, superior customer services and issue resolution to clients and advisors
• Maintains client relationships with high client retention rate
• Interprets plan documents. Can identify and effectively communicate improvements to clients and partners
• Solid knowledge of ERISA, IRS & DOL regulations regarding qualified plans, including 403(b) plans
• Analyzes census to determine eligibility
• Calculates employer contributions based on the plan’s provisions and confirms with client amount of annual funding, as requested by client
• Performs annual non-discrimination tests (ADP/ACP; 415; 416, 402(g), 410(b)) and ability to discuss testing results with client
• Understands and performs advanced testing and correction techniques
• Prepares Government Forms: 5500 and Related Schedules, 5558, 5330, 8955 and works with plan’s auditor and ability to discuss Forms with the client
• Can prepare forms for more complicated situations (short form to long form, first year filings, plan termination filings, 403(b) pre-2009 carve-outs, etc)
• Works directly with plan’s Form 5500 auditor
• Has knowledge and ability to discuss corrections and solve plan problems
• Posts year-end client deliverables to SalesForce
• Identifies and processes to ensure RMD distributions have been communicated to eligible participants
• Works with Administrators to ensure deadlines are met in a timely manner
• Enters amendment requests to legal; updates Relius specs, platform specs, obtains signatures and follow-ups with clients
• Attends client and advisor calls/meetings. Can lead meetings and present in a professional manner
• Conducts annual year-end clean-up to include follow-up on forfeiture re-allocations, source transfers determined during the compliance review
• Determines and calculates plans corrections that may be required to ensure plan compliance and works with client to ensure correction is properly executed
• Understands self-correction, VCP, DFVCP, and other correction methods
• Participates in client document calls during the on-boarding process
• May be required to assist client transition team with obtaining prior year and/or prior platform info
• Works with client and payroll team to ensure eligibility is determined correctly for each entry date
• Reviews timeliness of employee deferral remittances. Notifies the employer of the late deposits and outlining the applicable correction
• Confirms deposit are made and reports on the 5500
• Identifies missed deferral opportunities and works with the client to correct
• Works with clients to terminate their plan

  Requirements

  • (including specific education requirements) College degree or 7+ years of retirement experience
  • Minimum of 3 years in account manager or similar role in retirement administration
  • QKA designation required
  • Excellent verbal and written communication skills
  • Knowledge of Excel and other Microsoft applications/software
  • Strong analytical and problem solving skills
  • Ability and willingness to provide a high level of service to clients
  • Experience with Relius strongly desired
  • Experience with Salesforce strongly desired
  • Experience with FT Williams strongly desired