2nd Shift Operations Supervisor

Primary Responsibilities

• Evaluate Staffing Levels to ensure that safety, quality and production plans are met
• Mentors, coaches, and trains repair technicians with existing and new procedures as they are implemented
• Ensures that all repairs meet or exceed repair standards
• Supervise a team of technicians that inspect, triage and test defective wireless electronics
• Ensure training is complete for new and existing employees to process updates and changes
• Review and Evaluate teams daily to ensure processes and accountability measures are in place
• Conduct monthly 1x1 discussions/performance reviews with employees to ensure they understand current and future targets
• Collaborate with your team and peers on continuous improvement activities and efforts across the department and ensure that continuous improvement is being conducted

Qualifications/Skills/Knowledge

• 4-year degree or equivalent leadership experience
• Experience with Warehouse Management Systems
• Warehouse/Manufacturing Experience
• Demonstrate the ability to understand and apply problem solving techniques in day-to-day activities
• High energy level, detail oriented, exhibit a sense of urgency and initiative to perform in a fast-paced environment
• Strong communication and presentation skills
• Must be able to work with a well diverse teams
• Computer skills in Microsoft Office Suite (ex. Excel, PowerPoint)
• Must be able to multi-task within a fast-paced environment
• Respect core values of Asurion and comply with the Company's policies and procedures

Location

1850 Midway Lane, Smyrna, TN 37167

Shift

Shift 2 – Monday – Thursday (330pm-200am) Overtime as required

Physical Demands

• Bending, sitting, lifting, and standing based on the need of the business.
• Standing and/or sitting for extended and long periods of time, up to 100% of shift or over time.
• Specific vision abilities that may be required by this job including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Vocal communications is required for expressing or exchanging ideas by means of the spoken word and/or to communicate with customers and/or clients.
• Hearing is required to perceive information at normal spoken word levels and in environment with loud machinery.
• Exposure to heat, cold, dust, noise, chemicals, and such matters as demands for overtime or shift work.
• Exposure to various materials including cardboard, various metals and plastics.
• Exposure to moving equipment and objects in the immediate work area such as automated machinery, fulfillment line, heavily laden carts, and forklifts.
• Exposure to tools or material with sharp edges which may involve the risk of injury.