286- FT Assistant Manager - Store

Major Responsibilities and/or Essential Functions

• Drive sales to achieve and exceed financial plan.
• Absent from the Store Manager, manage all daily operational responsibilities and supervise Sales Associates.
• Evaluate the business and take proactive steps to improve results.
• Set and monitor store goals (individual, daily, weekly).
• Manage store expenses.
• Maintain final report accountability for store operations, associate development, and financial contribution.
• Schedule a minimum of 1 grassroots event per quarter.
• Effectively manage merchandise.
• Utilize social media to drive traffic to stores for events, recruiting, and sales.
• Drive PLCC and email capture.
• Build relationships with the community, churches, and retailers.
• Provide an exceptional customer service experience to all customers.
• Properly zone the store for optimum selling and customer experience.
• Serve as a product knowledge expert to educate customers and Associates.
• Hold all Associates accountable for product knowledge including features and benefits.
• Model the Company values and hold all Associates accountable to do the same.
• Develop staff to ensure exceptional customer service through Customer Experience.
• Partner with store Associates to ensure the neatness, maintenance, and cleanliness of the store.
• Create and execute merchandise displays and visuals to enhance the Brand.
• Place supply orders and monitor inventory levels.
• Communicate with the Store Manager and District Manager on issues.
• Aid in recruiting candidates to work in the store.
• Recommend top candidates to the Store Manager.
• Train and coach the staff to ensure bench strength, career paths, and succession.
• Conduct Take 5’s to ensure all Associates are updated on daily Company and store communications.
• Ensure all Associates are accountable to Ashley Stewart’s policies and procedures through coaching/counseling, COACHING moments, and ongoing feedback.
• Effectively manage time for self and Associates.

Knowledge, Skills, & Experience

• High school diploma or equivalent.
• 2 - 3 years prior retail experience; 1 year prior supervisory experience preferred.
• Excellent communication skills, both written and verbal.
• Strong interpersonal skills.
• Ability to apply retail math principles.
• Excellent computer skills and ability to use a POS system.
• High level of initiative and accountability.
• Prioritize multiple initiatives.
• Detail oriented; consistently meets deadlines.

Essential Work Requirements

• The ability to lift 30 lbs, push, pull, bend, and stretch frequently.
• Stand for periods of 8 - 10 hours a day.
• Use ladders or other equipment for store and merchandising maintenance.
• Work a flexible schedule, including some holidays, most weekends, and/or late evenings.
• Minimal travel may be required, such as district meetings and banking duties.

Interaction

• Daily interaction across all divisions/levels.

Organization Chart

• Reports to: SM

Brand Overview

Ashley Stewart was founded in 1991. Starting with the first store in Brooklyn, New York, the Ashley Stewart brand captured the hearts and minds of women seeking fashion-forward, well-tailored yet affordable clothing in an easily accessible and welcoming environment. Today, our customers can shop the brand in retail stores across the United States and online through our website, www.ashleystewart.com. The website has enabled Ashley Stewart to expand internationally, and customers can now interact with fellow customers via various forms of social media. Ashley Stewart continues to deliver fashionable styles and flattering fits for trend-conscious, curvy, and confident women. Our philosophy is grounded in fair play, hard work, teamwork, and integrity. Success stems from a unified effort among team members each and every day. Ashley Stewart exists solely because our customers trust and believe in what the brand represents. We stand for confidence, self-esteem, sexiness, class, and sisterhood. Our shopping experience encompasses more than just merchandise; it's about the overall atmosphere and interactions with our customers.

Customer Service

• Provide an exceptional customer service experience to all customers.
• Properly zone the store for optimum selling and customer experience.
• Serve as a product knowledge expert to educate customers and Associates.
• Hold all Associates accountable for product knowledge including features and benefits.
• Model the Company values and hold all Associates accountable to do the same.

Team Development

• Aid in recruiting candidates to work in the store.
• Recommend top candidates to the Store Manager.
• Train and coach the staff to ensure bench strength, career paths, and succession.
• Conduct Take 5’s to ensure all Associates are updated on daily Company and store communications.
• Ensure all Associates are accountable to Ashley Stewart’s policies and procedures through coaching/counseling, COACHING moments, and ongoing feedback.
• Effectively manage time for self and Associates.

Store Management

• Partner with the Store Manager in all store matters.
• Maintain the highest standards in store operations in relation to the Policy and Procedures manual.
• Create and revise the store schedule to align with selling expense and productivity.
• Execute merchandise displays and visuals to enhance the Brand.
• Place supply orders and monitor inventory levels.
• Communicate with the Store Manager and District Manager on issues.

Company Philosophy

We believe in a set of core values grounded in fair play, hard work, teamwork, and integrity. We believe that success comes from a group of people working together each and every day. We believe that Ashley Stewart exists solely because our customers trust and believe in what the brand stands for. We stand for confidence, self-esteem, sexiness, class, and sisterhood. Everything we do as a Company is for our customer. Our customer views each and every employee as if she/he is Ashley Stewart, a trusted confidant and best friend. Ashley Stewart is as much about a shopping experience, whether it is in the stores or online, as it is about merchandise.

Job Evaluation and Compensation

This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not designed to contain or be interpreted as an all-inclusive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.