2603-1 Treasury Management Operations Specialist

Client Support, Implementation & Onboarding

• Oversee implementation and setup of TM services including, but not limited to, ACH, Positive Pay, Remote Deposit Capture, and Online Wire Transfers.
• Support TM Sales Officers by converting revenue opportunities.
• Lead end-to-end onboarding and complex client implementations.
• Train staff and clients on TM products and systems.
• Maintain documentation and ensure compliance.
• Review team’s back-office setup and documentation to ensure accuracy
• Aid account officers with opening deposit accounts for new-to-bank TM customers

Risk Management, Compliance & Audit

• Ensure operations adhere to regulations and bank policies.
• Manage risk assessments for RDC, wires, ACH.
• Cookordination audits for the TM department.
• Monitor ACH company limits.

Systems Administration & Continuous Improvement

• Oversee online banking systems, updates, and testing.
• Identify process improvement opportunities.

Communication & Collaboration

• Partner with internal teams to enhance client satisfaction.
• Communicate technical concepts clearly.
• Participate in meetings and continuing education.

Qualifications

• Extensive knowledge of TM products including, but not limited to, ACH, Positive Pay, and Remote Deposit Capture
• Ability to recognize opportunities to cross-sell TM products and communicate value propositions clearly to clients and internal partners.
• Understanding of bank operations, deposits, and online banking.
• Ability to explain technical concepts clearly.
• Excellent communication skills.
• Strong organizational and time-management skills.

Requirements

• Proficiency with Microsoft Office and banking platforms.
• Ability to operate standard office equipment.
• Ability to speak and listen clearly.
• Ability to lift 15 lbs regularly and up to 50 lbs occasionally.
• Ability to view a computer screen for extended periods.
• Dependable with strong sense of confidentiality.
• 5+ years experience in Treasury Management Operations.
• 2+ years experience with Jack Henry CIF 20/20 or Silverlake core.
• Knowledge of Banno Business is preferred.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Physical setting

Office

Work Location

Mt. Juliet (minimal travel to Smyrna, Lebanon, Brentwood, or Clinton may be required)