24/7 Manager

About the Role

Monarch Casino Resort Spa, a premier luxury destination in Black Hawk, Colorado, is seeking a dedicated and experienced General Manager to lead operations in our high-volume, 24/7 dining venue. This role is key to creating a pleasurable dining experience while upholding Monarch’s service standards, safety procedures, and company policies.

Responsibilities

• Operate the restaurant in accordance with Monarch Casino Resort Spa standards, values, policies, and procedures.
• Monitor daily restaurant operations to ensure compliance with standards established by the Food & Beverage Director, company policies, county health requirements, and applicable regulatory standards.
• Ensure prompt, courteous, and professional service to all guests in alignment with Monarch’s service expectations.
• Lead, coach, train, and develop restaurant supervisors, managers, and team members.
• Establish clear performance standards for team members and restaurant leadership.
• Provide structure, direction, feedback, and accountability to support successful team performance.
• Maintain proper staffing levels through effective recruiting, interviewing, hiring, onboarding, and scheduling.
• Prepare work schedules and delegate work assignments to ensure operational needs are met.
• Prepare team member performance evaluations, coaching documentation, and disciplinary notices when necessary.
• Monitor team member performance and take corrective action through training, coaching, and discipline when service or operational standards are not met.
• Circulate throughout the restaurant to coordinate team member activity and ensure efficient, courteous service.
• Greet and communicate with guests in a friendly, professional, and courteous manner.
• Resolve guest complaints, concerns, and service issues promptly and professionally.
• Communicate effectively with Food & Beverage leadership, shift supervisors, managers, and team members.
• Understand financial reports and apply the information in a timely and practical manner to improve restaurant performance.
• Manage labor, control waste, and identify opportunities to decrease costs through effective scheduling and operational oversight.
• Increase revenue through team training, product knowledge, financial awareness, and consistent use of upselling techniques.
• Inspect and monitor cleanliness of the restaurant to ensure compliance with safety, sanitation, and health code regulations.
• Adhere to and enforce all safety and security policies and procedures.
• Facilitate all aspects of restaurant repairs and maintenance in partnership with appropriate departments.
• Maintain accurate documentation through appropriate company communication and email systems.
• Proficiently operate and oversee use of POS systems, Stratton-Warren inventory system, and office computer systems, including Microsoft Excel, Word, Outlook, and related programs.
• Identify, analyze, and solve operational problems quickly and effectively.
• Readily identify and implement more efficient methods of operation.
• Maintain a positive, professional, and approachable presence with guests and team members.
• Know, understand, follow, and enforce all company and departmental policies and procedures.
• Perform other duties as assigned.

Requirements

• Must be at least 18 years of age.
• Must be able to obtain and maintain a Colorado Support Gaming License.
• Three to five years of high-volume restaurant supervision or management experience preferred.
• Prior restaurant general manager, assistant general manager, or senior food and beverage leadership experience preferred.
• Ability to obtain Alcohol Awareness Certification.
• Ability to obtain Food Safety Certification.
• Knowledge of beer, wine, spirits, food service operations, sanitation standards, and restaurant service procedures.
• Strong understanding of financial reports, labor management, cost control, scheduling, inventory, and revenue-driving practices.
• Demonstrated ability to establish performance expectations and hold team members accountable.
• Strong leadership, coaching, training, and team development skills.
• Excellent guest service, communication, and conflict-resolution skills.
• Ability to successfully identify, analyze, and solve problems in a fast-paced environment.
• Ability to work well with guests, team members, supervisors, and leadership while maintaining a positive and approachable attitude.
• Professional appearance in dress and manner.
• Ability to read, understand, follow, and enforce written instructions, policies, and procedures.
• Proficiency with POS systems, inventory systems, email, and Microsoft Office programs including Excel, Word, and Outlook.
• Ability to work in a high-volume, sometimes loud, and constantly changing environment.
• Ability to work varied shifts, including days, evenings, weekends, holidays, and overnight shifts as business needs require.
• Must be able to stand and walk for extended periods.
• Must be able to bend, stoop, reach, and continuously use hands throughout the shift.
• Ability to push and pull up to 25 lbs. and occasionally up to 45 lbs.

Benefits

• Enhanced health, dental, and vision insurance, along with a flexible spending account.
• Education, tuition, and certification reimbursement up to USD 6,000 per calendar year.
• Growth opportunities available within department/company.
• Access the team dining hall with one free hot meal per shift.
• Company-matched 401k.
• Paid time off and six observed holidays.
• Team Member Hotel, Retail, and Spa Discounts.
• Team Member Anniversary Recognition, including opportunities to earn resort credit, vacation trips, and more.
• Subsidized bus transportation up to 80% through casino shuttle routes.

Pay

USD 80,000+ annually

Schedule

Full-time, varied shifts including days, evenings, weekends, holidays, and overnight shifts as business needs require.