365 Manager

About the role

M365 Platform Operations Manager – 6 month contract to hire – Onsite in Orlando, FL. Must have M365 experience.

Responsibilities

• Manage the day-to-day delivery and operational health of assigned productivity, communication, voice, and customer engagement platforms.
• Ensure services are reliable, supportable, appropriately documented, and operated in accordance with established service expectations.
• Ensure appropriate operational coverage and escalation support; address workload, skill, performance, and resource concerns and escalate broader staffing needs to the Director
• Define project activities, assign resources, coordinate schedules, manage dependencies, and monitor delivery commitments within the assigned portfolio.
• Provide technical direction and management oversight for architecture, engineering design, integration, and implementation decisions.
• Manage day-to-day vendor relationships, technical escalations, support cases, service reviews, and delivery commitments.
• Coordinate renewals, licensing analysis, purchasing activities, invoice review, forecasts, and budget inputs for assigned services.

Requirements

• Must have M365 experience.

Benefits

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Pay

$50hr to $60hr