21GRAMS- Account Director

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues.

21GRAMS, a Real Chemistry subsidiary, is an advertising agency born to make healthcare more human. Not just in our work, but in the way we conduct business, approach client relationships, and treat each other. It’s a place where people subscribe to the adage, “Be good to each other, but hard on the work.” A place where people are not just in it for the paycheck, but to make a dent in the universe.

About the role

The Account Director leads broad-based, complex work-streams, is critical to the smooth running of Accounts, and serves as a credible advisor with very strong marketing communications experience. This person should be able to confidently lead client projects and internal teams, encouraging smart, effective, and integrated solutions, while always delivering results and client satisfaction. This position offers the opportunity to become an internal leader while developing strong relationships with clients. This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, Lambertville, or San Francisco—or remotely within the US, depending on team and business needs.

Responsibilities

• Establish and maintain productive working relationships to drive agency success
• Demonstrate understanding and knowledge of key messages, message platform, data, and promotional story for brand and competition
• Develop and align on key agency/client documents that drive success (e.g., Project and Creative Briefs)
• Read and interpret analytics around programming, tactics, and overall brand performance (e.g., metrics, KPIs, goals)
• Negotiate, when necessary, to meet and deliver on client needs while managing agency resources and projects effectively
• Continuously identify new opportunities to make recommendations based on customers, markets, and competitive environments, including corresponding rationales
• Lead by example: exhibit professional conduct while providing ongoing leadership as a role model for the team
• Demonstrate a solutions-oriented approach and collaborate across teams to drive success
• Pursue business objectives while developing talent and preserving the 21GRAMS culture
• Supervise, train, and mentor team members to develop the skills and careers of others by providing guidance

Qualifications

• 5-7 years advertising experience, agency environment preferred
• Pharma/DTC experience
• Social/digital asset development
• Website development
• Data reporting and analytics oversight
• CTV development and production
• Black box experience
• Financial oversight

Skills

This role is a perfect fit if our company values—Best Together, Impact Obsessed, Excellence Expected, Evolve Always, and Accountability with an "I"—genuinely resonate with how you work and lead. You should demonstrate the Real Chemistry Can mindset by approaching challenges with optimism, accountability, creativity, and a solutions-oriented attitude. You are adaptable, resilient, and comfortable adjusting your scope, responsibilities, and priorities in a fast-paced, evolving environment. You are proactive, driven, and resourceful, with strong prioritization skills, intellectual curiosity, and a desire to leverage data to inform decisions and drive outcomes. You are energized by innovation and the transformative potential of AI, actively exploring new technologies and championing practical, responsible AI adoption.

Pay

The anticipated salary range for this position is $135,000.00 - $155,000.00. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to experience, skills, qualifications, geographic location, and internal parity.

Benefits

Real Chemistry offers a comprehensive benefits package and a variety of programs designed to support our employees' well-being, growth, and success. Globally, this includes:

• Offices in key markets with free snacks
• Generous holiday and paid time off
• Options for private medical, dental, and vision plans
• Support in saving for the future
• Mental wellness coaching and support
• Access to more than 13,000 online classes with LinkedIn Learning

Learn more about our benefits and perks at www.realchemistrybenefits.com.

Schedule

For employees located within a one-hour commute of a Real Chemistry office, we require in-person attendance two days per week, either from a Real Chemistry office or when working onsite with clients. Employees in regions without a nearby office may work remotely and come together throughout the year for collaboration, culture-building, learning, and team connection opportunities. While these guidelines reflect our current workplace model, we welcome an open conversation about additional flexibility if needed.