Account Director (25194)

Qualifications

Lead, mentor, and develop a high-performing account management team.
Develop and implement strategic plans to manage and grow accounts.
Maintain and strengthen relationships with key client stakeholders.
Collaborate cross-functionally with sales, marketing, product, and customer success teams.
Monitor account health by analyzing performance metrics and customer feedback.
Identify upselling and cross-selling opportunities within existing accounts.
Negotiate contracts and resolve escalated client issues effectively.
Prepare and present regular reports on account status and team performance.
Drive customer-centric initiatives to improve client satisfaction and reduce churn.
Manage budgeting, forecasting, and resource allocation for the account management function.
Foster a positive, inclusive, and collaborative team culture.

Experience/Education

Bachelor’s degree in Business, Marketing, Finance, or related field; an MBA is often preferred.
7-10+ years of relevant experience in account management or sales, with demonstrated leadership experience.
Excellent leadership and team-building capabilities.
Strong strategic thinking and problem-solving skills.
Outstanding communication, negotiation, and interpersonal skills.
Proficiency with CRM software (e.g., Salesforce, HubSpot) and data analysis tools.
Experience creating and executing customer retention and growth strategies.
Able to manage multiple complex accounts and projects simultaneously.
Financial acumen to analyze profitability and manage budgets.
Adaptability to evolving market conditions and client needs.