Account Director

Brief Description

The Account Director (AD) is a senior client services leader responsible for the overall health, performance, and growth of assigned client accounts. In addition to strategic leadership and client ownership, this is a highly hands-on role that requires active involvement in day-to-day program execution, problem solving, and the development and refinement of client-facing deliverables.

Your Impact

• Serve as the senior point of accountability for client relationships
• Establish and maintain trusted, consultative partnerships with client stakeholders
• Lead annual planning, quarterly strategy discussions, and performance evaluations
• Translate results and data into clear insights, implications, and recommended actions
• Proactively identify risks, challenges, and opportunities across assigned programs
• Set and manage client expectations related to scope, timing, and outcomes
• Ensure client communication is clear, consistent, and aligned across the team
• Oversee and actively guide all aspects of DRTV/CTV program execution across creative, media, and response channels
• Review and ensure all deliverables are completed on time, accurate, and client-ready
• Identify, investigate, and help resolve program issues across call center, data flow, creative, and media performance
• Monitor and analyze program performance, ensuring insights are translated into clear actions
• Support and guide the development of client-facing deliverables, including decks, memos, and KPI narratives
• Own financial health of assigned accounts, including reviewing and validating budgets, pacing, and forecasts
• Analyze performance trends and contribute to recommendations tied to spend, efficiency, and growth opportunities
• Ensure accurate budget tracking, reporting, and billing in partnership with internal teams
• Review financial performance regularly and help course-correct as needed to meet client goals
• Lead, mentor, and develop Account Managers and Account Executives
• Provide clear direction, prioritization, and ongoing feedback to support strong execution
• Review work and provide actionable input on deliverables, ensuring quality and consistency before client delivery
• Act as an escalation point for team and client challenges, supporting resolution and decision-making
• Partner closely with media, analytics, creative, and call center teams to align on strategy and execution
• Engage directly with internal teams to review, refine, and strengthen program outputs and recommendations
• Contribute to problem-solving across functions to ensure seamless program performance
• Identify opportunities for account growth, expanded scope, or increased investment
• Support renewals, scope expansions, and strategic initiatives
• Collaborate with leadership and cross-functional teams to improve ways of working
• Contribute to best practices, process improvements, and team development within the Client Services department
• Represent Moore Media with professionalism and credibility at all times

Profile

• Bachelor's Degree (B.A. or B.S.) or equivalent from an accredited college or university. Degree in Marketing, Business, or Communications preferred.
• 10+ years of experience in client services, account leadership, or related roles, with responsibility for complex programs
• Experience in nonprofit fundraising and/or direct response marketing, with a strong emphasis on DRTV and multi-channel integration
• Minimum of 5 years of experience in leadership or supervisory capacity, including direct people management
• Demonstrated ability to lead teams, manage senior stakeholders, and drive strategic recommendations