Account Director

About the Role

You will own a portfolio of strategic enterprise customers, developing account plans that drive retention, growth and customer success. Location: Our ideal candidate will reside within the Boston, MA area or within the New England Region.

Key Responsibilities

• Own and grow strategic enterprise customer relationships across assigned accounts
• Drive adoption of GTT solutions including SD WAN, SASE, Internet and cloud networking
• Develop and execute long term account strategies focused on retention and revenue expansion
• Identify cross sell and upsell opportunities aligned to customer priorities
• Translate business needs into scalable network and security solutions
• Lead executive level conversations, business reviews and strategic planning sessions
• Collaborate with Solutions Consulting, Marketing and Customer Success teams to deliver outcomes
• Maintain accurate pipeline, forecasting and account activity within CRM systems

This role suits someone who enjoys building trusted relationships, navigating complex sales cycles and delivering consistent commercial growth.

Essential Qualifications

• 5 to 7 years of enterprise account management experience in B2B technology, IT services or telecommunications
• Strong experience selling cloud networking or secure connectivity solutions such as SD WAN, SASE or WAN
• Proven ability to manage complex commercial relationships and drive revenue growth
• Experience engaging and influencing senior stakeholders
• Strong commercial acumen, negotiation skills and strategic planning ability
• Proficiency using CRM platforms

Nice To Have

• Experience working with global or multinational enterprise customers
• Demonstrated ability to lead virtual or cross functional teams
• Strong understanding of enterprise networking and security trends