2027 Guardian Summer Intern, HR Technology Knowledge Management & AI Operations

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Must remove boilerplate. We need to parse the posting. Key info: - About the role: description of internship program: "Our 2027 Summer Internship Program is a paid 10-week learning experience where you will be immersed in the daily environment of a thriving global financial services company. You will gain invaluable industry and organizational knowledge through daily business interactions and job assignments, in addition to engaging in projects that directly affect our business, interact with senior leaders in conversational settings, and network with employees and interns across our offices. This 10-week internship provides you with realistic experiences and information of what it is like to work at Guardian." - Internship Dates: May 27, 2027 - August 6, 2027. Application window closes Nov 13, 2026. Rolling basis. - You are: A current junior (graduation date of May 2028) who is fueled by collaboration, able to listen and make quick decisions and thrive in a goal-oriented environment. - Location (Housing is not provided): Bethlehem, PA - Required Qualifications: list bullet points. - Preferred Qualifications: list bullet points. - You will: list of duties (responsibilities). Many bullet points. - We offer: list of benefits? Actually "We offer: Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant wayDynamic, modern work environments that promote collaboration and creativity to develop and empower talentColleague Engagement Communities that create inclusive spaces where you can feel valued and connected Social responsibility in all aspects of our work- we volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability". This is benefits? Could be considered Benefits section. - Eligibility: Applicants must be eligible to work in the U.S. without company sponsorship, now or in the future, for employment-based work authorization. F-1 visa holders with OPT who will require H-1B status, TNs, or current H-1B visa holders will not be considered. H1-B and green card sponsorship are not available for this position. You must be available for the full program dates of the internship program. - Salary Range: $20.00 - $35.00. Also note about incentive compensation. - Benefits: "Our Promise..." etc. But interns not eligible for most Company benefits. So maybe we don't include Benefits section because not specific benefits for interns. The "We offer" could be considered Benefits? It's more about work opportunities, environment, community engagement, social responsibility. Could be considered Benefits. The instruction: include a section ONLY when posting has real, specific content for it. So we can include Benefits if there is content. The "We offer" section is specific. So we can create a Benefits section with those bullet points. - Pay: Salary Range is given. So include Pay section. - Schedule: Internship Dates given (May 27 - Aug 6, 2027). Also mention full program dates required. So we can include Schedule section with those dates. - Requirements: Could be Required Qualifications? Or we could separate Requirements and Qualifications. The instruction: use headings for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to decide what goes where. We have: - About the role: description. - Responsibilities: the "You will:" list. - Requirements: maybe the "You are:" (current junior, collaboration etc.) plus eligibility? Or maybe Requirements = required qualifications? But we also have Qualifications heading. Could treat Required Qualifications as Requirements, Preferred Qualifications as Qualifications? Or Skills heading for skills? The instruction says we can use those headings but only if content exists. We need to avoid thin sections. Let's map: - About the role: program overview. - Responsibilities: duties list. - Requirements: maybe the eligibility and basic student status (current junior, collaboration etc.) plus work authorization. - Qualifications: Required and Preferred qualifications? Could combine both under Qualifications with subheadings? But we must not invent headings beyond those allowed. We could put Required Qualifications under Requirements, Preferred under Qualifications? Or we could put all qualifications under Qualifications and leave Requirements empty? Better to have both Requirements and Qualifications with content. Let's define: - Requirements: "You are:" (current junior, collaboration, etc.) plus eligibility (work authorization, must be available for full program dates). Also maybe location? Location could be in About the role? Could be separate but not a heading. - Qualifications: Required Qualifications list and Preferred Qualifications list. - Skills: maybe we could extract skills from responsibilities? But we already have qualifications covering skills. Could leave Skills section out if no specific skills list beyond qualifications. The instruction: prefer few substantive sections over many thin ones. So maybe we omit Skills if not distinct. - Benefits: "We offer:" list. - Pay: Salary Range. - Schedule: Internship Dates. Now we need to format with

for each section heading. Use

• for lists. Use

  for prose. We must not repeat job title. Must not include metadata like Job ID. Must remove boilerplate: EEO, accommodations, visa sponsorship notice, AI recruitment notice, etc. Also remove "Our Promise", "Inspire Well-Being", "Equal Employment Opportunity", "Accommodations", "Visa Sponsorship", "Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment", "Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday." Also remove application instructions like email, etc. Also remove "If you have any questions regarding the application process, please feel free to email Guardian_Campus@glic.com." Also remove "Eligibility:" maybe we keep as part of Requirements but not as heading. We must preserve all substantive information: internship description, dates, location, you are, required qualifications, preferred qualifications, responsibilities, we offer, salary range, schedule. Let's extract precise text. About the role: "Our 2027 Summer Internship Program is a paid 10-week learning experience where you will be immersed in the daily environment of a thriving global financial services company. You will gain invaluable industry and organizational knowledge through daily business interactions and job assignments, in addition to engaging in projects that directly affect our business, interact with senior leaders in conversational settings, and network with employees and interns across our offices. This 10-week internship provides you with realistic experiences and information of what it is like to work at Guardian." We could keep as paragraph. Internship Dates: "The internship program will run from Thursday, May 27, 2027- Friday, August 6, 2027." Also "You must be available for the full program dates of the internship program." We'll include schedule: May 27, 2027 to August 6, 2027. Location: "Location (Housing is not provided): Bethlehem, PA". Could be placed in About the role paragraph or separate p. You are: "A current junior (graduation date of May 2028) who is fueled by collaboration, able to listen and make quick decisions and thrive in a goal-oriented environment." Eligibility: "Applicants must be eligible to work in the U.S. without company sponsorship, now or in the future, for employment-based work authorization. F-1 visa holders with Optional Practical Training (OPT) who will require H-1B status, TNs, or current H-1B visa holders will not be considered. H1-B and green card sponsorship are not available for this position. You must be available for the full program dates of the internship program." We can combine eligibility with you are under Requirements. Required Qualifications list: - Strong written and verbal communication skills, with exceptional attention to detail and organizational abilities - The ability to analyze information, identify patterns, gaps, inconsistencies, and improvement opportunities - The ability to manage multiple priorities in a fast-paced environment - An interest in HR technology, knowledge management, process improvement, and AI-enabled employee support tools - The ability to create clear, user-friendly documentation that simplifies complex processes Preferred Qualifications list: - Coursework or experience in Human Resources, Business, Information Systems, Technology, Communications, Organizational Development, or a related field - Familiarity with Workday, HR systems, case management tools, knowledge repositories, or employee self-service platforms - Experience creating process maps, job aids, workflow diagrams, SOPs, templates, or reference materials - Exposure to AI-powered tools, digital assistants, chatbots, automation, or testing scenarios - Interest in knowledge taxonomy, metadata, search optimization, content categorization, or AI-enabled knowledge solutions Responsibilities (You will:) list many items. Let's capture them as bullet points. We need to ensure we keep all substantive info. Let's extract each bullet: - Review and assess existing HR policies, SOPs, process documentation, work instructions, and knowledge articles - Analyze content maintained across various repositories including NeoCase and Inside Guardian - Standardize document formats, templates, naming conventions, and content structures - Identify outdated, duplicative, or inconsistent documentation and recommend improvements - Create clear, user-friendly process documentation that simplifies complex HR and Workday transactions - Develop process maps, job aids, workflow diagrams, and reference materials to support agentic capabilities and improve overall HR knowledge repository - Test and evaluate AI-powered agents and digital assistants supporting employee inquiries within Workday - Assess agent responses for accuracy, completeness, consistency, and policy compliance - Execute testing scenarios across key employee lifecycle transactions and HR support topics - Identify knowledge gaps, response failures, and opportunities to improve agent effectiveness - Document findings and provide recommendations to enhance AI response quality and user experience - Support the development of metrics, scorecards, and testing frameworks used to monitor agent performance - Organize and prepare documentation for future migration into Workday knowledge repositories and AI-enabled solutions - Map policies, SOPs, and process documentation to corresponding Workday business processes and employee lifecycle activities - Support the design of knowledge taxonomies, metadata, search structures, and content categorization standards - Have the opportunity to work and learn from supportive leaders, mentors, and team members across the organization who will help coach you as you develop your professional career - Learn about Guardian’s purpose, values, how we work, and our suite of product and service offerings - Build a network of colleagues and have a sense of community with other interns and other parts of the business - Think broadly and ask questions about data, facts, and other information We offer list: - Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way - Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent - Colleague Engagement Communities that create inclusive spaces where you can feel valued and connected - Social responsibility in all aspects of our work- we volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability We could keep as bullet points. Pay: Salary Range: $20.00 - $35.00. Also note about incentive compensation: "In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation." That's substantive; include in Pay section. Schedule: Internship Dates: May 27, 2027 to August 6, 2027. Also mention must be available for full program dates. Now we need to output HTML fragment only. We'll structure:

  About the role

  ... (including location maybe)

  Responsibilities

  ...

  Requirements

  ... (you are + eligibility)

  Qualifications

  Required Qualifications