2027 BNY Analyst Program – Client Service - (Houston, TX)

About the role

BNY’s Client Service Practice delivers a high‑quality, client‑first experience across its businesses by supporting day‑to‑day service, issue resolution, and ongoing client engagement. The 2027 Client Service Analyst Program offers driven students hands‑on exposure through strategic projects aligned to client support, service delivery, onboarding, reporting, process improvement, and relationship management. Analysts work in a fast‑paced environment, gaining insight into BNY’s client service model while collaborating across business, operations, and technology teams.

Responsibilities

• Support the resolution of client inquiries by gathering facts, coordinating with partners, and helping move issues to closure.
• Track service metrics, commitments, and trends to help teams identify what is working and where the experience can improve.
• Assist with onboarding, transitions, and process updates that make it easier for clients to do business with BNY.
• Work across operations, service, and relationship teams to keep communication clear and next steps on track.

Skills you will build

• Client‑centric problem solving
• Clear written and verbal communication
• Attention to detail and ownership mindset
• Process improvement and service analytics
• Prioritization and escalation judgment

Impact you will have

• Help improve how quickly and effectively client needs are addressed.
• Support service experiences that build trust and strengthen long‑term relationships.
• Contribute to process improvements that make work better for both clients and internal teams.

Analyst Program

The 24‑month rotational Analyst Program is designed to set new joiners up for success from day one. Participants receive a structured induction experience, enterprise‑wide onboarding, executive speaker series, skill‑development workshops, and networking opportunities. The program includes meaningful project work, structured mentorship, exposure across practices and platforms, and professional, technical, and financial services training to build business acumen and prepare participants for long‑term career success.

Program Eligibility

• Enrollment in a 4‑year undergraduate degree program with a strong focus on business‑related and/or technology‑related majors (preferred).
• Graduating in Dec 2026 or May 2027 (U.S.).
• Minimum cumulative GPA of 3.0 or better.
• Does not require sponsorship for employment visa status (now or in the future) in the country where applying.

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and a pay‑for‑performance philosophy. Employees receive flexible global resources and tools for their life’s journey, health‑focused initiatives, personal resilience support, financial‑goal assistance, generous paid leaves—including paid volunteer time—and other programs that support families through moments that matter.

Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune, 2025
• “Most Just Companies”, Just Capital and CNBC, 2025