2027 BNY Analyst Program – Client Service - (New York, NY)

About the role

BNY’s Client Service Practice delivers a high-quality, client-first experience across our businesses by supporting day-to-day service, issue resolution and ongoing client engagement. The 2027 Client Service Analyst Program offers driven students hands-on exposure to the practice through strategic projects aligned to client support, service delivery, onboarding, reporting, process improvement and relationship management. In a fast-paced environment, analysts will gain insight into BNY’s client service model, collaborate across business, operations and technology teams, and build the communication, analytical and problem‑solving skills needed to help deliver timely, accurate and effective client outcomes. Analysts help improve how quickly and effectively client needs are addressed, support service experiences that build trust and strengthen long‑term relationships, and contribute to process improvements that make work better for both clients and internal teams. This role is a great match if you like fast feedback loops, collaborative problem‑solving, and work where you can clearly see the outcome of your efforts. The 24‑month rotational Analyst Program provides a structured induction experience, enterprise‑wide onboarding and development programming, meaningful project work, structured mentorship and career support, exposure across practices and platforms, and professional, technical and financial services training designed to strengthen business acumen and prepare participants for long‑term career success.

Responsibilities

• Support the resolution of client inquiries by gathering facts, coordinating with partners, and helping move issues to closure.
• Track service metrics, commitments, and trends to help teams identify what is working and where the experience can improve.
• Assist with onboarding, transitions, and process updates that make it easier for clients to do business with BNY.
• Work across operations, service, and relationship teams to keep communication clear and next steps on track.

Skills you will build

• Client‑centric problem solving
• Clear written and verbal communication
• Attention to detail and ownership mindset
• Process improvement and service analytics
• Prioritization and escalation judgment

Program eligibility

• Enrollment in a 4‑year undergraduate degree program with a strong focus on business‑related and/or technology‑related majors preferred
• Graduating in Dec 2026 or May 2027 (U.S.)
• Minimum cumulative GPA of 3.0 or better
• Does not require sponsorship for employment visa status (now or in the future) in the country where applying.

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.