2026 US Open Guest Services Supervisor (Seasonal)

About the role

Seasonal Guest Services Supervisors play an essential role in the US Open guest experience. They greet and guide guests, respond to concerns, manage conflicts, and assist with training and development.

Responsibilities

• Greet and guide all guests in a welcoming and friendly manner
• Respond to guest concerns respectfully and calmly
• Report unattended bags and packages, medical situations, incidents or emergencies immediately to the command center
• Maintain a positive, outgoing demeanor adhering to the core expectations of the guest services team
• Manage and resolve conflicts by following USTA policies and procedures
• Ensure staff take their appropriate breaks without affecting coverage
• Supervise staff to ensure they follow policies and procedures
• Resolve guest issues and complaints by providing the ultimate guest experience
• Assist the Area Director as required/assigned
• Ensure deployment of crew is well thought out according to position, experience, security knowledge, work ethic, and attitude
• Walk posts with the Area Director to ensure accuracy of coverage
• Attend and participate in daily briefings with the Area Director
• Provide on-the-job training, coaching, and development to assigned Guest Services staff
• Recognize and promote the Employee Recognition Program
• Monitor two-way radio traffic
• Report unethical conduct of Guest Services employees immediately (e.g., solicitations of tips/bribes, allowing unauthorized access onto grounds without a ticket, unauthorized upgrade of seats and misuse of pass down passes)
• Assist and participate in area emergency, evacuation plan, and evacuation drills
• Distinguish appropriate credential access and authorized holders

Requirements

• Previous guest or customer service related experience
• Punctual and presentable shift attendance, neatly groomed in a clean, well-maintained uniform
• Available to work for the full duration of the US Open tournament
• Able to work 12+ hour shifts and be available days, nights, and weekends
• Able to work outdoors in various weather conditions and able to stand for extended periods
• Personable and proactive team player with excellent communication skills
• Remain calm and focused in a fast-paced environment as well as during stressful situations
• Previous supervisor experience (preferred)
• Bilingual (preferred)

Qualifications

• High level of area knowledge and the operations associated within the area assigned

Skills

• Excellent communication skills
• Ability to remain calm and focused in a fast-paced environment
• Proactive and team-oriented approach

Benefits

• Compensation: Non-exempt position with an hourly rate of $21.00
• Uniforms: Provided to ensure a professional and cohesive team appearance
• Daily Meal Allowance: Loaded onto credentials for meals on-site during shifts
• Exciting Work Environment: Contribute to an unforgettable experience for players, staff, and fans

Pay

$21.00 per hour

Schedule

Full duration of the US Open tournament