Guest Experience Associate, 2026 Season

About the role

The Guest Experience Associate greets guests upon entry and assists them in locating their seats at Sporting Park. This individual ensures guests have an enjoyable experience and provides them with any information they need. Sporting Kansas City is an equal opportunity employer.

Responsibilities

• Welcome guests to the stadium and be knowledgeable of the stadium layout, programs, and policies.
• Examine and scan tickets upon entry at stadium gates.
• Check tickets and credentials to gain access to specific areas and sections.
• Answer questions and provide correct information about the game to guests.
• Secondary scan tickets of all patrons before gaining access to Premium areas.
• Operate an elevator to transport guests to proper ticketed levels at the stadium.
• Ensure guests are safe and follow all Sporting Park guidelines.
• Calmly and effectively deal with upset fans, away supporters, standing room only guests, and intoxicated guests.
• Notify Team Leads and/or Security as necessary in escalated situations.
• Work with Stadium Security to ensure alcohol does not leave the stadium.
• Represent Sporting Kansas City in a professional manner at all times.
• Commit to working 75% of Sporting Park (including MLS, Leagues, and Copa America) events.
• Attend mandatory trainings.
• Work non-traditional hours, including evenings, weekends, and holidays as necessary.
• Perform other related tasks as assigned.

Requirements

• High school diploma or G.E.D. Certificate preferred.
• A minimum of 16 years old.
• Previous experience working in a public event venue or in a customer service role preferred.
• Basic technology skills.
• Reliable transportation to and from work.

Qualifications

• Strong organizational, communication, and interpersonal skills.
• Ability to organize work effectively, conceptualize and prioritize objectives, and exercise independent judgment based on an understanding of organizational policies and activities.
• Friendly, welcoming, and professional appearance and demeanor.
• Excellent customer service skills and public speaking ability.
• Passion to ensure positive experiences and ability to turn tragic moments into magic moments.
• Strong attention to detail and precision.
• Reliable and dependable.
• Crowd control abilities.
• Passionate about sports, particularly the game of soccer.

Skills

• Basic technology skills.

Benefits

All associates receive a 20% discount on merchandise and free meals on gamedays.

Pay

Starting at $16.00 per hour.

Schedule

Work non-traditional hours, including evenings, weekends, and holidays as necessary.