2026 Fall Retail Management Internship- Mall in Columbia

About the role

As a Sales Lead, you're a key team member who supports and role models excellent customer experiences. Your focus is on delivering personalized customer experiences and providing guidance and support to associates. You have a direct impact on both the customer experience and the associate experience. You'll collaborate with the Store Manager to become an expert on store functions, so you are ready to step in as manager when needed.

Responsibilities

• Support the business strategy & adjust to effectively reach goals
• Drive revenue by proactively managing the client experience as Manager On Duty – Assume the MOD role when Store Manager/Assistant Store Manager is not on the floor
• Drive sales volume & anticipate clients’ needs while communicating store metrics & individual performance to motivate associates
• Coach Associates “in the moment” on client interactions & performance to maximize productivity & capture client opportunities
• Possess keys to the store, perform opening and closing procedures in the absence of management (e.g., opening/closing registers, opening checklists, bank deposits, filling in, recovery, cleaning, retrieve/send email, accepts/receives shipment)
• Utilize reports to make effective merchandising decisions & style the store in Division standards
• Leverage tools, assess and take action to drive operational excellence through Standard Operating Procedures (SOP’s)
• Complete daily tasks to ensure store runs smoothly and meets all standards and guidelines
• Report to work as scheduled; record time worked accurately by using the Time and Attendance system; remain flexible to the needs of the business
• Treat others fairly and with respect. Foster an inclusive, diverse, and safe culture

Requirements

• Must be a current college junior, senior or recent college graduate
• Client Service: Ensure that the client remains the top priority while balancing required tasks and overall store operations
• Store Operations and Organization: Ability to organize, delegate, prioritize assignments, and meet deadlines
• Mercandising: Knowledge of visual standards and techniques, and ability to implement and maintain guidelines
• Accuracy: Ability to handle cash and provide change without error. Ability to prepare nightly deposit as necessary. Capture accurate information for all transactions including signatures, addresses, and original receipt data
• Communication: Communicate effectively with Clients, Members of Management, Business Partners, and Store Associates
• Schedule: Ability to work a flexible schedule to meet the needs of the business, including evening and weekend shifts
• Physical: Ability to lift and carry up to 20 pounds occasionally. Maneuver effectively around sales floor, stock room and office

Qualifications

• 6-months of retail sales experience (preferred)
• Management experience (preferred)
• Technology proficient and ability to operate a point-of-sale system
• Enjoys communicating and coaching
• Flexible availability – including evenings, weekends, and holidays
• Takes initiative in making thoughtful decisions
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines

Benefits

• 401(k) plan
• Merchandise discounts plus eligibility for discounts at our sister brands
• Professional development and opportunities for advancement across our brands
• Community impact through our philanthropic partnerships