2026-27 Human Resources Support Assistant - 360 Colborne

About the role

Saint Paul Public Schools is looking for a new Human Resources Support Assistant. Supervision received: Reports to the Director of Talent Acquisition.

Qualifications

• High School diploma or GED.
• Minimum one‑year customer service or clerical experience in an office setting.
• Equivalent combinations of education and/or experience will be considered.

Preferred Qualifications

• Bilingual preferred.
• Public sector experience preferred.

Skills

• Knowledge of modern office practices and procedures.
• Proficiency in grammar, spelling and the importance of accuracy.
• Knowledge of commonly used business applications.
• Knowledge of data privacy regulations and awareness of keeping confidential data secure.
• Basic knowledge of the operations of a large organization.
• Considerable skill in providing customer service in a friendly, positive manner.
• Proficient in typing and/or word processing with speed and accuracy.
• Some skill in utilizing computer programs to accomplish work objectives.
• Ability to make mathematic computations with speed and accuracy.
• Ability to effectively communicate in person and/or on the telephone.
• Ability to interact positively and effectively with staff, applicants, and the general public.
• Ability to respond to difficult situations tactfully.
• Ability to prioritize tasks in a constantly changing environment.

Responsibilities

• Serve as the first level of customer support and resolution for incoming calls, emails and walk‑in inquiries from employees regarding HR matters.
• Act as a representative of the human resource department by providing assistance to visitors to the office and on the telephones; determine human resource services needed; research sources of information and provide answers to questions requiring considerable knowledge of HR services; direct individuals to another appropriate staff person if necessary.
• Assist with coordinating, scheduling and distributing Civil Service and paraprofessional assessment tests.
• Respond to routine complaints and inquiries by explaining HR office policies and procedures, verifying or correcting records; determine when the situation is escalating and must be referred to a HR administrator.
• Process paperwork and documentation needed to support the HR function; ensure forms are complete and accurate and that all proper authorizations have been received.
• Open, sort and read incoming correspondence to refer to the appropriate staff person; respond to routine correspondence as authorized by HR department administration.
• Manage main HR and Talent Acquisition group email accounts and assist with updates to the HR website as necessary.
• Maintain employee personnel files including adding new files and retrieving records upon request.
• Submit background checks for employees and volunteers, reviewing results according to established guidelines.
• Perform routine screening of employment applications based on position qualifications.
• Complete employment verification requests.
• Perform password resets within PeopleSoft HRMS system.
• Process new hire employee paperwork and documentation.
• Distribute and manage incoming and outgoing mail.
• Provide support for open enrollment inquiries.
• Provide backup support to the SEM front desk as needed.
• Serve as a backup to the management assistant for unemployment paperwork and AESOP/Frontline maintenance, and other data entry tasks.
• Miscellaneous: support and contribute to the District's mission & vision; actively promote a positive workplace culture; perform other related duties as needed.

Pay

Pay range for this position is: $23.78 - $29.16 per hour. Maximum hiring step = step five (5).

Schedule

This is a 12‑month position working 40 hours per week.