2 West Unit Secretary Casual Varied Shifts

About the role

Performs a wide range of clerical, receptionist, dispatching and/or admitting and discharge duties in support of assigned patient care department.

Minimum Qualifications

• High School Diploma or equivalent.

Preferred Qualifications

• Graduate of a Medical Assistant program or secretarial school.

Experience

• One (1) year of administrative or clerical experience.

Responsibilities

• Greet and admit patients upon arrival to the department.
• Prepare patient identification bands and name tags accurately.
• Welcome visitors and respond courteously to requests for assistance or information.
• Assist with delivering items to patient rooms.
• Collect department mail and distribute appropriately.
• Communicate transfer information promptly when a patient is to be transferred to another facility.
• Maintain stock levels of office supplies.
• Perform clerical admission and discharge functions.
• Schedule all follow-up appointments as requested by physician.
• Arrange transportation for patients as necessary.
• Organize and maintain patient records and appropriate department records to ensure accurate and complete documentation.
• Fax copies of patient charts as needed for arranging transfer or follow-up care.
• Coordinate and facilitate ongoing communication to ensure efficient intradepartmental and interdepartmental operations.
• Communicate in a timely fashion with other departments regarding patients who have been admitted, discharged, require inter-hospital transfer, or have expired.
• Communicate patient information and unit needs intra-departmentally.
• Answer telephone in a courteous and timely manner, identifying self and department at all times and answering questions within area of knowledge.
• Forward calls to appropriate staff members.
• Answer patient call bells in a courteous and timely manner and dispatch appropriate personnel.
• Assist physicians and others by providing requested information about specific patients or department routines in accordance with the hospital’s policy on Release of Patient Information.
• Coordinate and facilitate ongoing communication to ensure timely, efficient intradepartmental and interdepartmental transportation of patients.
• Phone in consults to other services in a timely and accurate manner.
• Maintain communication with other patient care departments (e.g., Dietary, Lab, Telemetry, Video Monitoring) to ensure patient care needs are met.

Physical Requirements

• Manual dexterity used in operating standard office equipment.
• Prolonged periods of sitting.
• May be required to walk to various areas throughout the department or medical complex, which may require use of elevators and/or stairs.

Working Environment

• Clinical environment.

Skills and Abilities

• Basic computer knowledge and ability to operate standard office equipment.
• Knowledge of medical terminology.
• Proficient in Microsoft Office.
• Excellent written and verbal communication skills.