1st Assistant Golf Professional

About the role

Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more.

Responsibilities

• Oversee the daily operations of the golf department and ensure an exceptional experience for members and guests.
• Supervise all non-exempt golf staff and foster a collaborative and high-performing team environment.
• Manage pro-shop merchandising, ensuring product selection aligns with club standards and member preferences.
• Manage daily pro-shop operations, outside services, and all golf-related activities while adhering to company policies and operational standards.
• Train and lead golf and pro-shop attendants, as well as outside services staff, by implementing procedures that ensure exceptional customer service and prompt resolution of member concerns.
• Conduct performance evaluations for golf, pro-shop, and outside services staff; provide constructive feedback and recommendations to management regarding compensation, career advancement, and training opportunities.
• Address personnel matters by determining appropriate actions (e.g., counseling, written warnings, suspension, termination) in response to performance, attendance, or policy violations, in coordination with HR and management.
• Develop and oversee work schedules to optimize staffing for golf operations, the pro-shop, outside services, and the club’s repair business; recruit and hire qualified personnel to uphold a high standard of member service.
• Ensure cleanliness and organization of all outside service areas, including staging zones, practice ranges, and golf cart storage.
• Enforce company policies and operational standards, including safety protocols and conduct codes; take timely action through intervention, investigation, and documentation of any violations.
• Oversee all golf operations—including the pro-shop, outside services, and practice facilities—to ensure seamless and efficient service delivery.
• Manage the financial performance of pro-shop merchandise, including profit and loss, budgeting, inventory control, and purchasing strategies.
• Optimize merchandising efforts by establishing appealing displays, competitive pricing, and targeted promotions to drive sales and efficiently fulfill member orders.
• Plan and execute club tournaments and special events, managing all aspects from scheduling to logistics, and oversee the handicap program to ensure compliance and fairness.
• Foster strong member relationships by actively promoting golf programs and engaging in community-building activities, including participating in events and playing golf to support player development.
• Guide staff in delivering high-quality programs aligned with Invited and PGA standards, ensuring successful clinics, private lessons, and programs for adults, juniors, and seniors that enhance member satisfaction.
• Provide leadership and oversight of the club’s golf department in the absence of the Director of Golf/Head Golf Professional.

Requirements

• High school diploma, GED, or equivalent.

Qualifications

• Completion of PGA certification highly preferred (minimum level 2).
• Strong customer service experience with an extensive knowledge of golf fundamentals.
• Proven ability to handle confidential company information and sensitive employee matters with discretion and professionalism.
• Commitment to upholding the highest level of ethical work standards.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part-time team members)