1st Assistant Golf Professional

About the Role

The 1st Assistant Golf Professional is responsible for overseeing the daily operations of the golf department, ensuring an exceptional experience for members and guests. This role includes supervising all non-exempt golf staff, fostering a collaborative and high-performing team environment, managing the pro-shop's merchandising, and ensuring product selection aligns with the club's standards and member preferences. Additionally, this position entails managing daily pro-shop operations, outside services, and all golf-related activities while ensuring adherence to company policies and operational standards.

Responsibilities

• Train and lead golf and pro-shop attendants, as well as outside services staff, implementing procedures that ensure exceptional customer service and prompt resolution of member concerns.
• Conduct performance evaluations for golf, pro-shop, and outside services staff, providing constructive feedback and actionable recommendations regarding compensation, career advancement, and training opportunities.
• Address personnel matters, including counseling, written warnings, suspension, or termination, in response to performance, attendance, or policy violations, in coordination with HR and management.
• Develop and oversee work schedules to optimize staffing for golf operations, the pro-shop, outside services, and the club's repair business; recruit and hire qualified personnel.
• Ensure the cleanliness and organization of all outside service areas, including staging zones, practice ranges, and golf cart storage.
• Enforce company policies and operational standards, including safety protocols and conduct codes, taking timely action through intervention, investigation, and documentation of any violations.
• Oversee all golf operations, including the pro-shop, outside services, and practice facilities, ensuring seamless and efficient service delivery.
• Manage financial performance of pro-shop merchandise, including profit and loss, budgeting, inventory control, and purchasing strategies.
• Optimize merchandising efforts by establishing appealing displays, competitive pricing, and targeted promotions to drive sales.
• Plan and execute club tournaments and special events, managing all aspects from scheduling to logistics, while overseeing the handicap program.
• Foster strong member relationships by actively promoting golf programs and engaging in community-building activities.
• Guide staff in delivering high-quality programs aligned with Invited and PGA standards, including clinics, private lessons, and programs for adults, juniors, and seniors.
• Provide leadership and oversight of the club’s golf department in the absence of the Director of Golf/Head Golf Professional.

Requirements

• High school diploma, GED, or equivalent.
• Completion of PGA certification highly preferred (minimum level 2).
• Strong customer service experience with extensive knowledge of golf fundamentals.
• Proven ability to handle confidential company information and sensitive employee matters with discretion and professionalism.
• Commitment to upholding the highest level of ethical work standards.

Benefits

Full-time team members have access to a comprehensive benefits package that includes:

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs

Part-time team members receive time off as required by applicable law.