1st Assistant Golf Professional

About You

• High school diploma, GED, or equivalent

Preferred

• Completion of PGA certification highly preferred (minimum level 2)
• Strong customer service experience with an extensive knowledge of golf fundamentals
• Proven ability to handle confidential Company information and sensitive employee matters with discretion and professionalism
• Commitment to upholding the highest level of ethical work standards

Day-to-Day

• Train and lead golf and pro-shop attendants, as well as outside services staff, by implementing procedures that ensure exceptional customer service and prompt resolution of member concerns
• Conduct performance evaluations for golf, pro-shop, and outside services staff, providing constructive feedback and actionable recommendations to management regarding compensation, career advancement, and training opportunities
• Address personnel matters by determining appropriate actions, such as counseling, written warnings, suspension, or termination, in response to performance, attendance, or policy violations, in coordination with HR and management
• Develop and oversee work schedules to optimize staffing for golf operations, the pro-shop, outside services, and the club's repair business; recruit and hire qualified personnel to uphold a high standard of member service
• Ensure the cleanliness and organization of all outside service areas, including staging zones, practice ranges, and golf cart storage, maintaining an exceptional environment for members and guests
• Enforce company policies and operational standards, including safety protocols and conduct codes, taking timely action through intervention, investigation, and documentation of any violations
• Oversee all golf operations, including the pro-shop, outside services, and practice facilities, ensuring seamless and efficient service delivery to members and guests
• Manage financial performance of pro-shop merchandise, with responsibility for profit and loss, budgeting, inventory control, and implementing effective purchasing strategies
• Optimize merchandising efforts by establishing appealing displays, competitive pricing, and targeted promotions to drive sales while efficiently fulfilling member orders
• Plan and execute club tournaments and special events, managing all aspects from scheduling to logistics, while overseeing the handicap program to ensure compliance and fairness
• Foster strong member relationships by actively promoting golf programs and engaging in community-building activities, including participating in events and playing golf to support player development
• Guide staff in delivering high-quality programs aligned with Invited and PGA standards, ensuring successful clinics, private lessons, and programs for adults, juniors, and seniors that enhance member satisfaction
• Provide leadership and oversight of the club's golf department in the absence of the Director of Golf/Head Golf Professional, ensuring continued excellence in operations and service delivery