1814 Benefits Supervisor - Member Services - San Francisco Employees' Retirement System (00101403)

About the role

The San Francisco Employees’ Retirement System (SFERS) seeks a Benefits Supervisor to oversee the Member Services Unit and provide second-line supervision to staff responsible for administering retirement benefits and delivering member services.

Responsibilities

• Train, evaluate, supervise and direct a major unit of professional analysts and technicians in an assigned employee benefits program.
• Review Charter, Federal, State and City laws and regulations and pending legislation to determine its applicability to SFERS.
• Document existing business processes and procedures. Assist management in developing and implementing new operational procedures to accommodate legislative changes.
• Aid in monitoring operational procedures to enhance workflow and program effectiveness. Identify and resolve issues or problems. Research to determine causes of issues or problems and recommend solutions. Communicate outcomes to members verbally and in writing.
• Coordinate with Operations, Benefits, Information System, Accounting, Actuary and Business Services Division to gather and analyze data, to make payments and to manage pension administration; participate in information systems design, development, testing and implementation. Identify and resolve problems including performing research to determine causes of issues and recommending solutions. Communicate outcomes to members verbally and in writing.
• Prepare and present oral presentations regarding SFERS. Develop content for member educational webinars and videos.
• Manage complex special projects.
• Contact City departments, employees, employee's representatives, other government agencies and various private entities to furnish and/or obtain information on complex pension related matters.
• Manage and monitor business processes and workflow to ensure quality and timeliness of work product and resulting service to members. Identify operational procedures that can be improved and bring those to the attention of management.
• Collect and analyze data in order to develop and present detailed reports to management on various operational matters including statistical reports.

Requirements

• Possession of a baccalaureate degree from an accredited college or university.
• Four (4) years of experience administering employee benefit programs, including two (2) or more years of senior level work in the administration of employee pension and death benefits programs, including knowledge of applicable federal/state/City laws and associated legal terminology.
• Working knowledge of PeopleSoft.
• Working knowledge of Microsoft Office products, including Word, Excel, Outlook, PowerPoint, and Teams. Demonstrated proficiency in using Excel for complex calculations and tracking preferred.
• Strong oral and written communication skills.

Qualifications

• Minimum of four (4) years verifiable experience with employee retirement benefit programs involving analysis of data for counseling and benefit calculations with a public sector retirement and/or pension plan or experience with a defined benefit plan or defined contribution plan.
• Minimum of two (2) years verifiable supervisory experience in benefit administration or in a customer service focused environment.
• Strong oral and written communication skills.

Skills

• Knowledge of administration of benefit plans.
• Knowledge of management and planning techniques.
• Knowledge of investigative techniques and benefits counseling techniques.
• Ability to perform accurate benefits calculations.
• Ability to research and analyze data.
• Human relation ability.
• Written communication ability.
• Supervisory ability.
• Analytical ability.
• Ability to apply the principles and methods for employee pension benefits.
• Ability to work on sensitive and confidential matters.

Benefits

N/A

Pay

USD 135356 - USD 164554 - yearly

Schedule

Mon - Fri, 8:00am - 5:00pm (limited flexibility)