$17/hr Hybrid Customer Service Role

This is a Contract to Hire position based out of Detroit, MI. Hybrid workplace.

Responsibilities

• Handle approximately 4560 inbound customer calls per day, depending on business needs, with calls averaging approximately 27 minutes.
• Serve as a primary point of contact for mortgage servicing inquiries from borrowers, insurance agents, and financial institutions.
• Assist customers with questions related to mortgage payments, escrow accounts, homeowners insurance coverage, and other servicing matters.
• Research customer inquiries using multiple systems and accurately document interactions according to established policies and procedures.
• Provide timely, accurate, and professional customer service while meeting quality, productivity, and compliance expectations.
• Communicate professionally with borrowers, insurance providers, and financial institutions.
• Deliver a positive customer experience through professionalism, empathy, and effective communication.

Required Qualifications

• At least 1 year of recent customer service experience.
• Call center experience is preferred.
• Front desk or administrative experience may be considered.
• Retail or food service experience alone does not meet the experience requirement.
• Comfortable working on a Windows PC and navigating multiple software applications.
• Strong verbal and written communication skills.
• Comfortable handling phone calls throughout the workday and following up by email when needed.
• Reliable transportation and ability to work on-site as required.

Preferred Qualifications

• 1+ years of call center experience
• Previous mortgage or insurance experience

Pay

The pay range for this position is $17.00 - $18.50/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)