Менеджер по сервисному бизнесу Алматы (17/05/2022)

About the Role

Build a climate that energizes team members to ensure assigned contracts or projects are executed while meeting or exceeding defined performance targets, such as gross margin, pull-through, productivity, and profitability.

Responsibilities

• Ensure execution in compliance with contractual obligations (accurate, on-time, billed, within budget and scope of the contract) and applicable legal requirements.
• Complete all administrative requirements as defined by the business.
• Ensure customer satisfaction through reviewing and interpreting customer requirements, contract terms, and conditions.
• Assist with site coordination tasks to ensure high productivity and cost efficiency, including:
  • Representing AHI Carrier at site coordination meetings.
  • Determining appropriate staffing levels and resources.
  • Coordinating subcontractors, project administration, and contract resolution.
• Drive identification of sales leads, pull-through, and change orders through the front-line delivery team.
• Responsible for estimate completion, reviews, and follow-up of pull-through orders.
• Meet goals for gross margin delivery and profitability.
• Recruit, hire, and retain front-line delivery teams to maintain proper staffing levels in conjunction with CSM/Field Ops Manager.
• Prepare and deliver clear performance expectations, performance reviews, coaching, and development plans for all front-line delivery team members.
• Ensure front-line delivery teams are trained and updated on safety standards and safety equipment; champion safety culture in work execution.
• Provide technical support and coaching.
• Track actual labor and material costs and revenues to ensure accurate customer invoicing.
• Make purchasing decisions to ensure work is executed in the most productive and cost-efficient manner.
• Ensure ongoing understanding, focus, and monitoring of all Integrity, Ethics, DOA, and EHS standards, processes, and procedures.
• Ensure the use of all PPE, conduct risk assessments, and maintain a healthy and safe work environment.
• Cost proposals to achieve financial goals and targets.
• Manage efficiency and productivity of staff and technicians.
• Perform tasks as delegated from time to time.
• Establish and maintain long-term customer relationships (account management).
• Review inquiries from national and international clients and agent networks for service and identify parts to be offered.
• Provide quotations with price, lead time, and payment terms for service and spare parts efficiently and responsively.
• Liaise with internal departments such as Engineering, Finance, field service personnel, suppliers, and foreign locations as necessary.
• Follow up on quotations proactively to secure business for the company.

Requirements

• Good written and verbal English communication skills with the ability to work with people across diverse cultures.
• Strong technical team and interpersonal skills.
• Ability to make independent decisions in planning, organizing, and coordinating to develop solutions for complex problems.

Location: Алматы